Join arenaflex and Shape the Future of Customer Insights
Are you ready to be part of something extraordinary? At arenaflex, we believe that every voice matters—especially the voices of our customers. As a global leader in delivering exceptional customer experiences, we are transforming how we listen, analyze, and act on customer feedback across the world. We're looking for a talented Senior Statistics Architect to join our Customer Listening Team and help us build the next generation of Voice of the Customer (VoC) solutions.
In this role, you'll be at the heart of our customer intelligence strategy, working with massive datasets and cutting-edge technologies to turn raw customer feedback into actionable business insights. You'll collaborate with cross-functional teams across our global organization, including product managers, data scientists, and agile technology teams, to design and implement robust data architectures that power customer experience improvements for millions of clients worldwide.
Why arenaflex?
At arenaflex, we don't just build products—we build relationships. We pride ourselves on fostering an environment where every colleague feels valued, heard, and empowered to contribute their best work. Our culture is built on integrity, collaboration, and a relentless commitment to excellence. When you join arenaflex, you become part of a team that celebrates diversity of thought and encourages innovation at every level.
We understand that our greatest asset is our people. That's why we're committed to supporting your holistic well-being—physical, financial, and mental—through every stage of your career. Whether you're working remotely, in one of our offices, or embracing a hybrid arrangement, we provide the flexibility and resources you need to thrive both professionally and personally.
About the Role
As a Senior Statistics Architect at arenaflex, you will play a pivotal role in transforming our Voice of the Customer program. You'll be responsible for designing and building robust data architecture that supports end-to-end customer feedback processing, from survey design and deployment to advanced analytics and dashboarding. This position requires a unique blend of technical expertise, business acumen, and creative problem-solving skills.
Our Customer Listening Team manages over 5 million customer surveys annually across our Consumer, Business, and Service Provider segments. These surveys are delivered in more than 10 languages across 20+ countries, generating enormous volumes of valuable customer data. Your work will directly impact how we understand and serve our customers better.
Key Responsibilities
- Architecture Design & Development: Design and build scalable data models and architectures that support efficient data processing and standardized metric definitions across the Voice of the Customer platform
- Technology Implementation: Lead the development and maintenance of our next-generation VoC system, integrating with our survey and dashboard platform (Qualtrics) and cornerstone data infrastructure
- Big Data Solutions: Develop and implement big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python
- Quality Assurance: Ensure data quality and accuracy through intensive testing at variable and use-case levels, implementing robust validation frameworks
- Business Alignment: Work closely with application teams to define, frame, and capture business requirements, translating them into technical deliverables
- Process Optimization: Proactively identify and automate manual tasks to improve quality and operational efficiency
- Cross-Functional Collaboration: Partner with teams from various business units to prioritize, define, develop, and test data solutions for diverse use cases
- Technical Guidance: Provide mentorship and guidance to enhance team capabilities in data processing and analytics
- Innovation Leadership: Drive consumer story analysis and elaboration, design and develop software programs, and build automation tools that transform how we leverage customer data
Essential Qualifications
- Technical Expertise: Minimum 3+ years of hands-on development experience with Hive/Hadoop, PySpark, Python, and Shell scripting languages
- Data Engineering Skills: Proven experience in development, launch management, and troubleshooting data-driven projects
- Agile Methodology: Familiarity with Agile delivery methodologies, including incremental product development and regular sprint cycles
- Collaboration Experience: Demonstrated ability to work effectively with product owners, relationship managers, and business stakeholders to understand functional requirements
- Problem-Solving: Strong analytical skills with the ability to convert complex business requirements into elegant technical solutions
Preferred Qualifications
- Experience with Qualtrics or similar survey platforms
- Knowledge of Voice of the Customer methodologies and frameworks
- Experience with real-time data streaming technologies
- Background in financial services or customer experience analytics
- Experience working with global, cross-functional teams
- Strong communication skills with the ability to present technical concepts to non-technical audiences
Technical Skills Required
- Big Data Technologies: Hadoop, HDFS, MapReduce, Hive, Spark
- Programming Languages: Python (including PySpark), Shell Scripting
- Data Modeling: Strong foundation in data architecture and schema design
- Cloud Platforms: Familiarity with cloud-based data solutions
- Agile Tools: Experience with Agile project management and collaboration tools
What We Offer
At arenaflex, we believe in rewarding our team members for the incredible value they bring to our organization. Here's what you can expect when you join us:
Competitive Compensation
- Competitive base salaries aligned with market standards
- Performance-based bonus incentives
- Comprehensive retirement planning support
Health & Wellness
- Flexible working arrangements (remote, hybrid, or onsite depending on role and business needs)
- Access to global on-site health facilities staffed with medical professionals
- Free and confidential counseling support through our Healthy Minds program
- Generous paid parental leave policies
Career Development
- Extensive learning and development opportunities
- Career progression pathways across diverse functions
- Access to industry-leading training programs and certifications
- Mentorship from seasoned professionals
Work-Life Balance
- Flexible working hours
- Generous time off policies
- Employee assistance programs
- Support for personal and family commitments
Our Culture & Values
At arenaflex, our success is built on a foundation of shared values and a commitment to inclusion. We believe that diverse perspectives make us stronger, and we're dedicated to creating an environment where everyone feels they belong. Our values guide everything we do:
- Integrity: We do the right thing, every time, with transparency and honesty
- Customer Focus: We obsess over our customers' needs and work tirelessly to exceed their expectations
- Teamwork: We win together, celebrating collective achievements and supporting one another through challenges
- Innovation: We embrace change and continuously seek better ways to serve our customers and each other
- Inclusion: We create a space where every voice is heard, valued, and respected
Join Our Team
If you're passionate about data, excited about making a real impact on customer experiences, and thrive in a collaborative, innovative environment, we want to hear from you. This is a fantastic opportunity to grow your career with a global leader while working on meaningful projects that affect millions of customers worldwide.
At arenaflex, your contributions matter. You'll be measured not just on what you deliver, but on how you lead, collaborate, and innovate. Every colleague has the opportunity to share in our company's success, and together, we'll continue to set the standard for exceptional customer experiences.
Apply today and let's lead the way—together.
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life.