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About arenaflex
Welcome to arenaflex, where the sky isn't the limit—it's just the beginning. As one of the world's leading airlines, we connect people, cultures, and destinations across the globe, carrying millions of passengers to their desired destinations every year. Our commitment to excellence, safety, and exceptional customer service has made us a trusted name in the aviation industry for decades.
At arenaflex, we believe that our greatest asset is our people. We foster a dynamic, inclusive workplace where diversity is celebrated, and every team member has the opportunity to grow, learn, and thrive. Whether you're interacting with customers, managing complex operations, or supporting our dedicated flight crews, you'll play a vital role in keeping the world connected and moving forward.
Join our Flight Services team, and you'll become part of a legacy that spans generations. You'll have the chance to develop valuable skills, build lasting relationships, and make a meaningful impact on the travel experiences of countless passengers. If you're looking for a career that offers variety, challenge, and the opportunity for growth, look no further than arenaflex.
Why You'll Love This Role
This position is a key member of our Flight Services Group within the Customer Experience Division at arenaflex. As a Flight Service Administration Representative, you'll be at the heart of our operations, supporting the men and women who make air travel possible—our flight attendants.
In this role, you'll handle a wide variety of responsibilities related to flight attendant administration, including payroll processing, time-away cycles, family leave coordination, and assisting with training logistics and travel arrangements. You'll work with cutting-edge reservation and crew management systems, gaining hands-on experience with industry-standard tools used by top airlines worldwide.
This is an excellent opportunity for individuals who thrive in fast-paced environments, enjoy problem-solving, and take pride in providing exceptional support to colleagues and customers alike. If you're organized, detail-oriented, and possess strong communication skills, this role could be the perfect fit for your career journey at arenaflex.
What You'll Do
As a Flight Service Administration Representative at arenaflex, your daily responsibilities will include:
- Phone Support: Handle incoming telephone inquiries from flight attendants, management, and union representatives, providing timely and accurate information regarding scheduling, payroll, benefits, and policy questions.
- System Operations: Perform a wide variety of duties within our Flight Services systems, including the Semi-Automated Business Research Environment (SABRE) and the Crew Assignment and Tracking System (CATS), ensuring accurate data entry and maintenance.
- Policy Interpretation: Understand and explain complex policies and procedures as outlined in the Flight Attendant Collective Bargaining Agreement, applying them consistently and fairly in all interactions.
- Multi-Department Collaboration: Manage high volumes of calls while effectively communicating with various departments, including flight attendants, multiple levels of management, and union representatives who advocate for our crew members.
- Documentation: Maintain accurate records of all conversations and transactions, ensuring documentation is completed with precision and submitted within required timeframes.
- Customer Service Excellence: Provide consistent, clear information to internal and external stakeholders, demonstrating the ability to understand issues presented during calls and offer solutions in accordance with company policies and procedures.
- Process Improvement: Identify opportunities to enhance operational efficiency and recommend process improvements that benefit both employees and customers.
- Training Support: Assist with coordinating training logistics, including travel arrangements, scheduling, and resource allocation for flight attendant development programs.
Essential Qualifications
To succeed in this role at arenaflex, candidates must meet the following requirements:
- Education: Bachelor's degree from an accredited institution, preferably in Business Administration, Human Resources, Aviation Management, or a related field.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with all levels throughout the organization.
- Technical Proficiency: Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) with the ability to quickly learn new software applications.
- System Experience: Familiarity with reservation systems such as SABRE, DECS, and RES is highly preferred.
- Decision-Making: Ability to make independent decisions while knowing when to collaborate with supervisors and team members for guidance.
- Flexibility: Willingness and ability to work additional hours as needed to address operational issues and meet business demands.
- Shift Availability: Ability to work rotating shifts, including weekends and holidays, as this role operates around the clock to support our global flight operations.
- Attention to Detail: Strong analytical skills with the ability to accurately process complex information and maintain precise records.
Preferred Qualifications & Experience
While not required, the following experience and knowledge will give you a competitive edge:
- Previous experience working with provisional work groups or labor organizations, with knowledge of union Collective Bargaining Agreements.
- Prior call center or contact center experience in a fast-paced customer service environment.
- Understanding of airline industry operations, particularly flight attendant scheduling and administration.
- Experience with conflict resolution and de-escalation techniques.
- Knowledge of federal aviation regulations and company policies related to crew member rest requirements.
Skills & Competencies
At arenaflex, we look for candidates who demonstrate the following core competencies:
- Customer Focus: A genuine passion for helping others and delivering exceptional service to both internal and external customers.
- Teamwork: Ability to collaborate effectively with colleagues across departments and build positive working relationships.
- Adaptability: Comfortable working in a dynamic, rapidly changing environment with shifting priorities.
- Problem-Solving: Strong analytical skills with the ability to identify issues and develop practical, timely solutions.
- Professionalism: Maintains composure under pressure and represents arenaflex with integrity and respect.
- Initiative: Takes ownership of responsibilities and proactively identifies areas for improvement.
Career Growth & Development
At arenaflex, your career journey is just beginning. We invest heavily in the growth and development of our team members, offering numerous opportunities for advancement within the organization. As you gain experience in Flight Services, you'll be well-positioned to explore roles in:
- Senior Administration positions with increased responsibilities
- Supervisory or management roles within Flight Services
- Specialized positions in Human Resources, Training, or Operations
- Cross-functional opportunities across other divisions of the airline
We provide comprehensive training programs, mentorship opportunities, and tuition assistance for employees looking to further their education and advance their careers at arenaflex.
Work Environment & Culture
When you join arenaflex, you're not just getting a job—you're becoming part of a family. Our culture is built on respect, inclusion, and a shared commitment to excellence. We believe that diverse perspectives strengthen our organization and enable us to better serve our customers around the world.
From the colleagues we hire to the customers we serve, attention and diversity are the foundation of our dynamic workforce. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and stakeholders. These groups help employees reach their full potential and create an inclusive workplace that addresses and exceeds the needs of our diverse world.
We encourage you to bring your authentic self to work and to share your unique talents and perspectives. At arenaflex, you'll find a supportive environment where your contributions are valued and recognized.
Compensation & Benefits
We recognize that our employees are our most valuable asset, and we're committed to providing competitive compensation and comprehensive benefits. In this role, you'll enjoy:
- Competitive Hourly Rate: $26 per hour, with opportunities for overtime pay.
- Health Benefits: On your first day, you'll have access to health, dental, prescription, and vision benefits to help you stay well. We also offer virtual doctor visits and flexible spending accounts.
- Wellness Programs: We want you to be your best self—that's why our wellness programs provide you with the tools, resources, and support you need to maintain a healthy lifestyle.
- 401(k) Program: Available upon hire, with company contributions to your retirement savings after one year of service (depending on workgroup).
- Additional Benefits: Other great perks include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
- Travel Privileges: Enjoy reduced-rate travel for you and your eligible family members on arenaflex flights worldwide.
Join the arenaflex Family
Are you ready to feel an enormous sense of pride and satisfaction as you do your part to keep one of the world's leading airlines running smoothly? Are you excited about the opportunity to support the dedicated professionals who make air travel possible?
This is your chance to advance both your personal and professional life. At arenaflex, you'll tackle challenges with flexibility and grace, acquiring new skills and advancing your career while having fun along the way. You'll explore a world of possibilities, both at work and during your downtime, and become the best version of yourself.
We can't wait to welcome you to the arenaflex family. Apply today and take the first step toward an exciting, rewarding career with a company that truly cares about its people.
To apply for this position, please submit your application through our official careers portal. arenaflex is an equal opportunity employer and values diversity in the workplace.