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About arenaflex
At arenaflex, we believe that exceptional customer experiences lie at the intersection of innovative technology and human-centered design. As a globally recognized financial services leader, we're constantly pushing the boundaries of what's possible in digital customer engagement. Our Talk Abilities group is at the forefront of this transformation, leveraging cutting-edge artificial intelligence to revolutionize how we understand, proactively engage, and deliver hyper-personalized experiences to our valued Cardmembers.
We're not just building chatbots—we're crafting the future of conversational AI. Our team is responsible for the advancement of our industry-leading conversational AI platform and the continuous enhancement of our chatbot capabilities. Join us, and you'll be part of a team that's shaping how millions of customers interact with financial services through intelligent, seamless, and personalized digital conversations.
About This Opportunity
We are seeking a talented and driven Associate Product Director to join our Automation Innovation team as a Senior Associate. This role is critical to our strategy, focusing on the discovery, development, and execution of advanced chat automation capabilities. You'll be working at the intersection of product strategy, data science, engineering, and user experience to deliver solutions that transform customer interactions.
In this role, you'll leverage your relationships across the product organization—including Product Managers, Data Scientists, Engineers, and business stakeholders—to shape our conversational AI customer service products. This is a high-impact position where your work will directly influence how millions of Cardmembers experience our digital services.
Key Responsibilities
- Lead Product Discovery: Drive comprehensive product discovery efforts and define product requirements that create opportunities to elevate the customer experience to new heights.
- Data-Informed Decision Making: Leverage customer insights, conversational analytics, industry knowledge, and technical expertise to analyze the performance of existing solutions and develop future capabilities that exceed customer expectations.
- Cross-Functional Collaboration: Work seamlessly with engineers, data scientists, and product managers across different value streams to deliver products that balance short-term improvements with long-term strategic investments.
- Product Definition & Delivery: Partner with the core product team to define customer stories, map product definitions, and build comprehensive acceptance criteria. Identify and elevate any need for additional research to shape future feature design.
- Testing & Optimization: Lead customer testing initiatives and post-launch sustainment analysis of automation features. Continuously identify ways to improve the customer experience based on real-world usage data.
- Performance Analysis: Analyze performance metrics that demonstrate the health of the product and design clear, data-informed product recommendations accordingly.
- Product Backlog Management: Maintain and refine the product backlog, mapping user stories to end-user needs while prioritizing initiatives that deliver maximum business value.
- Strategic Planning: Support the definition and creation of product strategy, roadmap, release planning, and overall customer experience vision.
Essential Qualifications
- Bachelor's degree in Business, Computer Science, Engineering, or a related field from an accredited institution.
- Demonstrated curiosity about how things work, with the ability to connect disparate pieces of information and identify opportunities with an entrepreneurial mindset and bias toward action.
- Passion for building exceptional products and services, with the ability to empathize with customers and articulate product functionality clearly to diverse audiences.
- Proven self-starter with exceptional organizational skills, capable of managing multiple priorities and tasks simultaneously while maintaining attention to detail.
- Strong written and verbal communication skills, with the ability to convey complex and nuanced concepts with brevity, clarity, and impact.
- Forward-thinking "growth mindset" with a focus on technology trends and emerging industry best practices in AI, machine learning, and conversational interfaces.
Preferred Qualifications
- Experience in product management, particularly in digital products or SaaS platforms.
- Background in conversational AI, chatbot development, or customer service automation technologies.
- Familiarity with agile product development methodologies and modern product management tools.
- Understanding of data analytics and the ability to translate data insights into actionable product recommendations.
- Experience working in financial services or highly regulated industries.
- Understanding of machine learning concepts and their application to natural language processing.
Our Culture & Values
At arenaflex, we look for team members who embody our core values and demonstrate the mindset that drives our innovation:
- Mentally Curious: You ask "why" persistently, explore relentlessly, and aren't afraid to champion your ideas. You're comfortable with ambiguity, have a genuine desire to learn, and actively seek out new challenges.
- Significant Communicator: You can articulate complex ideas clearly to any audience, whether they're technical experts or business stakeholders. Your communication moves people to action.
- Do-er: You're biased toward action—you try things and aren't afraid to fail. You navigate obstacles creatively and stay focused on achieving your goals despite challenges.
- Lifelong Learner: You have an insatiable appetite to learn new things and master new technologies, while remaining humble enough to ask for help when you need it.
Compensation & Benefits
We believe in rewarding our team members for the value they create. Our comprehensive benefits package includes:
- Competitive Base Salaries: Starting at $20-30 per hour, with opportunities for growth based on experience and performance.
- Performance Incentives: Additional incentives to reward your contributions to our mission.
- Retirement Savings: 6% company match on retirement savings plan to help you build financial security for the future.
- Financial Wellness: Free financial coaching and comprehensive financial wellbeing support to help you achieve your personal financial goals.
- Health & Wellness: Comprehensive medical, dental, vision, life insurance, and disability benefits from day one.
- Flexible Work Arrangements: Hybrid and virtual work options through arenaflex Flex—our innovative working model that provides greater flexibility while preserving our unique in-person culture. Depending on the role and business needs, you'll work either locally, in a hybrid model (mix of in-office and virtual days), or fully virtually.
- Parental Leave: 20+ weeks of paid parental leave for all parents, regardless of gender—available for pregnancy, adoption, or surrogacy.
- Wellness Facilities: Free access to global on-site health centers staffed with medical professionals (location dependent).
- Mental Health Support: Free and confidential counseling assistance through our Healthy Minds program.
- Career Development: Extensive career development and training opportunities to help you grow professionally and reach your full potential.
Work Environment
We're committed to supporting our colleagues with the resources they need to thrive—both professionally and personally. That's why we've developed arenaflex Flex, our enterprise working model that provides greater flexibility to team members while ensuring we preserve the essential elements of our distinctive in-person culture.
Depending on the specific role and business requirements, team members will either work locally, in a hybrid model combining in-office and virtual days, or fully remotely. We believe in信任ing our people to design their work patterns in ways that maximize both productivity and wellbeing.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We value diversity and believe that diverse perspectives make us a stronger company. We're committed to creating an inclusive workplace where all employees can bring their authentic selves to work and contribute to our collective success.
Join Our Team
If you're passionate about transforming customer experiences through AI and technology, if you're energized by solving complex problems, and if you want to work with a team that's reshaping the future of financial services, we want to hear from you.
This is more than a job—it's an opportunity to shape how millions of people interact with innovative financial services. You'll have the chance to work with talented colleagues, learn from industry experts, and make a meaningful impact on the future of customer engagement.
Apply today and become part of a team that's committed to delivering exceptional experiences, every single day.
Ready to make an impact? Submit your application now and take the first step toward an exciting career at arenaflex.