Join arenaflex: Transform How We Listen to Our Customers
Are you ready to be part of something extraordinary? At arenaflex, we believe that every voice matters—most importantly, the voice of our customers. We're seeking a talented Senior Voice of Customer Statistics Architect to join our dynamic team and help revolutionize how we capture, analyze, and act upon customer feedback across the globe.
In this pivotal role, you'll be at the forefront of innovation, designing and building the statistical infrastructure that powers our end-to-end Voice of Customer (VOC) methodology. You'll work alongside talented professionals across multiple business units, including Global Services Group (GSG), Global Asset and Bank Management (GABM), and Global Corporate Services (GCS), to transform raw customer data into actionable insights that drive business excellence.
With over 5 million customer surveys received annually, translated into more than 10 languages and deployed in over 20 countries, the scale and impact of your work at arenaflex will be nothing short of remarkable. This is more than a job—it's an opportunity to shape the future of customer experience for a global leader.
What You'll Do at arenaflex
As a Senior Statistics Architect, you'll be responsible for the transformation and innovation of our end-to-end Voice of Customer methodology. Your technical expertise will be crucial in building robust data architectures that support optimal processing and standardized metric definitions across the organization.
Key Responsibilities Include:
- Architecture Development: Design and build robust data model architecture to support most efficient data processing and standardized metric definitions that align with business objectives.
- Platform Enhancement: Support the development and maintenance of the new Voice of Customer technique sourced from Cornerstone and integrated with the Survey and Dashboard platform hosted through Qualtrics—our trusted survey vendor.
- Big Data Solutions: Enable big data and batch/real-time analytical solutions leveraging transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions ensuring data quality and accuracy through intensive testing.
- Business Collaboration: Work closely with application teams to define, build, and capture business needs, ensuring technical deliverables align with strategic objectives.
- Technical Leadership: Offer guidance to enhance competencies and drive efficiency in computing programs using the massive data ecosystem.
- Innovation & Automation: Proactively identify and automate manual tasks to improve quality and efficiency across all processes.
- Cross-Functional Partnership: Collaborate with partners from various business units to prioritize, define, increase, and test data for various use cases as part of the VOC end-to-end technique.
- Storytelling Through Data: Power customer story analysis and elaboration, design and development of software programs, exploring and building automation tools that bring customer insights to life.
What We're Looking For
We're seeking a candidate who thrives in a collaborative, fast-paced environment and is passionate about leveraging data to create meaningful customer experiences. The ideal candidate will have a proven track record of working with big data technologies and a genuine excitement for transforming how organizations understand their customers.
Essential Qualifications:
- Technical Expertise: Hands-on development experience with Hive/Hadoop, PySpark, Python, and Shell scripting languages with a minimum of 3+ years in data-driven projects.
- Agile Methodology: Familiarity with Agile methodologies of delivery where small increments of a product are introduced at regular intervals to business groups.
- Collaboration Skills: Experience actively collaborating with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.
- Problem-Solving: Strong troubleshooting capabilities and a proactive approach to identifying technical challenges before they become obstacles.
- Communication: Excellent ability to translate complex technical concepts into business language for stakeholders at all levels.
Preferred Qualifications:
- Experience working with survey platforms such as Qualtrics
- Knowledge of Voice of Customer methodologies and customer experience measurement
- Experience with Cornerstone data platforms
- Background in financial services or consumer products industries
- Understanding of multi-language, multi-country survey deployment
Why arenaflex?
At arenaflex, we know that our greatest asset is our people. That's why we've built a comprehensive benefits package that prioritizes your holistic well-being—physical, financial, and mental health through every stage of your life and career.
Competitive Compensation:
- Competitive base salaries that recognize your expertise and contributions
- Performance-based bonus incentives that reward your impact
- Comprehensive support for economic well-being and retirement planning
Flexible Work Environment:
We understand that life happens. That's why arenaflex offers a flexible working model with hybrid, onsite, or digital arrangements depending on position and business need. We trust our team members to deliver excellence while maintaining work-life balance.
Health & Wellness:
- Generous paid parental leave policies (location-dependent)
- Free access to international on-site health facilities staffed with nurses and doctors (where available)
- Free and confidential counseling support through our Healthy Minds program
- Wellness resources and programs designed to support your entire well-being
Career Growth & Development:
- Extensive career development opportunities
- Education assistance and tuition reimbursement
- Access to professional training and certification programs
- Mentorship from industry leaders
- Exposure to cutting-edge technologies and methodologies
Our Culture: Where You Belong
At arenaflex, we don't just talk about diversity and inclusion—we live it every day. You'll be part of an environment where every person is seen, heard, and feels like they belong. We believe that diverse perspectives make us stronger, and we're committed to creating a workplace where everyone can thrive.
Our collaborative culture means you'll never work alone. You'll be part of a crew—a team that strives to uphold organizational values and deliver the industry's first-class customer experience every single day. And we do it all with the highest integrity.
Collectively, we'll win as a team. Your contributions will be recognized, your management skills will be developed, and your impact will be measured. Every colleague has the opportunity to share in the business enterprise's achievement.
Ready to Lead the Way?
If you're passionate about data, customer experience, and making a real impact, we want to hear from you. This is your chance to join arenaflex and help us lead the way in transforming how organizations listen to and understand their customers.
Apply today and become part of a team that's redefining what's possible in customer experience analytics. Your journey with arenaflex starts here.
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.