We are seeking a highly experienced Microsoft Dynamics 365 Business Central Technical Development Manager to join our Digital Services team. This role is responsible for technical strategy, development leadership, delivery excellence, and managed application support oversight across Business Central engagements.
The ideal candidate brings 5–8+ years of hands‑on Business Central technical experience, deep expertise in AL development, extensions, integrations, and the Microsoft ecosystem, and a proven ability to lead technical teams while remaining hands‑on where needed. This individual will be known for delivering scalable, upgrade‑safe, and supportable Business Central solutions across both project implementations and long‑term managed services.
Key Responsibilities
Technical Leadership & Delivery
- Own technical delivery excellence across Business Central implementations, enhancements, and Managed Application Support (MAS) engagements.
- Serve as the technical authority for:
- AL development and extension architecture
- Event‑driven and upgrade‑safe design patterns
- Integrations (APIs, web services, Dataverse, middleware)
- Automation and modernization initiatives
- Review and approve technical designs, estimates, and implementation approaches, ensuring scalability, performance, and long‑term supportability.
- Oversee remediation and refactoring of extensions related to Microsoft release waves, base app changes, and platform updates.
- Act as the escalation point for complex technical issues across projects and managed support clients.
Solution Design & Client Delivery
- Partner with functional leads and project managers to translate business requirements into high‑quality technical solutions.
- Design and document technical specifications for customizations, integrations, ISVs, and automation.
- Participate in client‑facing workshops, architecture reviews, and solution discussions—clearly explaining technical options, risks, and trade‑offs.
- Support post‑go‑live transitions from implementation to MAS, ensuring clean handoff, documentation, and support readiness.
Managed Application Support (MAS)
- Provide technical leadership and oversight for Business Central clients on Managed Application Support, ensuring high‑quality, timely resolution of issues.
- Serve as the final escalation point for complex break/fix issues involving Custom extensions and integrations, platform or performance issues and release wave or upgrade‑related regressions
- Own the technical approach to Business Central upgrades, including release wave impact assessments, extension remediation and refactoring, and coordination of testing and validation activities
- Establish and enforce support best practices, including root cause analysis, documentation standards, and long‑term remediation planning (not just short‑term fixes).
- Partner with MAS leadership and functional teams to identify recurring issues and technical debt, recommend modernization, refactoring, or optimization initiatives, improve system stability, performance, and supportability over time
- Ensure MAS technical work aligns with Microsoft best practices, upgrade‑safe patterns, and internal delivery standards.
Reporting, Analytics & Platform Integration
- Oversee or support the development of reporting and analytics solutions, including Power BI and Business Central reporting tools.
- Ensure alignment between Business Central, Power Platform, Microsoft 365, Azure services, and third‑party systems.
Team Leadership & Development
- Lead, mentor, and develop technical consultants and developers across both project delivery and MAS workstreams.
- Review technical deliverables for quality, performance, maintainability, and supportability.
- Support staffing decisions, onboarding, skills development, and knowledge sharing within the Business Central technical team.
- Conduct periodic performance reviews and provide ongoing coaching and feedback.
Pre‑Sales & Advisory Support
- Engage with account managers and clients during the pre‑sales cycle to assess technical requirements, support complexity, and upgrade considerations.
- Contribute to technical estimates, project plans, MAS scoping, and statements of work.
- Advise clients on Microsoft mid‑market technologies and long‑term Business Central platform strategy.