Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we may have the perfect opportunity for you to join arenaflex's award-winning customer service team as a full-time Customer Service Representative.
**About arenaflex**
arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. Our mission is to provide an unparalleled shopping experience for pet parents, and we're committed to delivering exceptional customer service that exceeds expectations. As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers and their pets.
**What You'll Do**
As a Customer Service Representative, you'll be the face of arenaflex, engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. Your responsibilities will include:
* Engaging directly with customers via phone, email, or chat to resolve their queries and concerns
* Researching and problem-solving to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution
* Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
* Operating with a willingness to learn, sharing feedback, and being open-minded to grow
* Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration
**What You'll Need**
To succeed in this role, you'll need:
* 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences
* Excellent communication skills (written, verbal, and listening) in a written assessment
* Fluency in both Canadian French (Quebecois) and English
* Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
* Proficiency in using computers, both for data entry and for rapid navigation through systems and the internet to search for information to help support our customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Must bring proven ability to maintain confidentiality and secure sensitive information
* High school diploma or equivalent
* Must be able to pass a background check
**Technical Requirements**
To ensure a seamless customer experience, you'll need:
* A work area that's large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience
* A work area acceptable for webcam use
* A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
* You'll provide high-speed internet, and we'll provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
* A cell phone or tablet that can be used for two-factor authentication through Okta Verify
**Why arenaflex Customer Service?**
At arenaflex, we're committed to creating a culture that's inclusive, supportive, and empowering. As a Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional customer experiences and making a difference in the lives of our customers and their pets. You'll have the opportunity to:
* YOU BELONG: arenaflex is a place where you can be your authentic self, and our pet parents and partners are from everywhere - different places and different walks of life. It's what makes them unique, and it's what makes us strong.
* YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best - no matter their role or location.
* YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
* YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
* YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflexians who are making an impact each day.
**Equal Opportunity Employer**
arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
[email protected].
If you have a question regarding your application, please contact
[email protected].
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