About Us:
Here at the Healthy Back Institute, we are on a mission to transform the way people think about and treat pain. Since 2003, we have helped millions of people around the world reclaim their freedom from pain and start loving life again.
Everything that happens at the Healthy Back Institute is rooted in our core values: Freedom, Love, Team, Growth, Excellence, and Courage
As we transition from a legacy custom tech stack to a modern, scalable system centered on UltraCart, we are hiring a Business Systems Manager, Revenue Systems to take full ownership of the systems that power our business.
The Opportunity:
This is not a traditional system administration role.
As our Business Systems Manager, you will own and operate HBI’s revenue and business systems end-to-end, ensuring that marketing, commerce, fulfillment, and customer experience run cleanly, without dependency on engineering.
You will act as the primary business-facing systems owner, responsible for execution inside platforms, system reliability, and enabling teams to move quickly without technical bottlenecks.
This role exists to solve:
No single owner of systems end-to-end
Execution delays due to engineering dependency
Data inconsistencies and unclear reporting definitions
Slow deployment of funnels, offers, and system changes
This is a full-time, exempt, individual contributor role reporting to the COO.
Core Outcomes (What Success Looks Like)
Orders, payments, subscriptions, and fulfillment run cleanly with no manual intervention
Marketing → commerce → fulfillment → customer success systems are fully connected
Funnels and offers can be launched without engineering support
System issues are identified and resolved quickly
Reporting is accurate, standardized, and trusted across systems
The Team:
The Business Enablement Operations team ensures that systems, workflows, and data infrastructure support efficient, scalable operations across the company.
You will partner closely with:
Customer Success
Finance & Supply Chain
Marketing
External vendors and technical partners
Who You Are:
End-to-End Systems Owner: You take accountability for how systems perform across the business- not just maintaining them, but ensuring they drive outcomes.
Revenue Systems Operator: You understand how systems connect across the full revenue lifecycle: funnel → checkout → payment → fulfillment → retention.
Hands-On Executor: You are comfortable working directly inside platforms- configuring offers, subscriptions, workflows, and integrations.
Systems Optimizer: You improve what exists. You don’t need to rebuild systems- you make them better, faster, and more reliable.
Business Translator: You bridge the gap between business needs and system execution. You don’t wait for tickets- you solve.
Data-Aware Thinker: You understand how data flows across systems and can help define what needs to be measured and how.
Who you are not:
A reactive IT or ticket-based support technician
A pure developer who prefers building from scratch vs operating within systems
A people manager or high-level strategist removed from execution
Someone who relies on engineering to move work forward
What You Have:
Required:
5+ years in systems, technical operations, or revenue systems roles
Experience owning or operating end-to-end commerce systems, including:
Front-end funnels / offers
Checkout and transaction flows
Payment gateways and subscriptions (required)
Proven experience working with vendor-managed systems and integrations
Proven ability to:
Configure and execute directly inside systems (not just manage vendors)
Troubleshoot system issues at the root level (data flows, logs, integrations)
Maintain system stability across order → payment → fulfillment lifecycle
Document workflows, dependencies, and system architecture
Preferred Backgrounds:
Experience with platforms such as:
UltraCart, Shopify Plus, Salesforce, HubSpot, Oracle ecosystems
Experience in DTC, eCommerce, SaaS, or subscription-based environments
Exposure to reporting layers (e.g., BigQuery, BI tools)
Nice to Have (Bonus):
Technical or development background (ability to navigate logs, integrations, APIs, or data structures)
Experience supporting or defining business intelligence / reporting systems
Familiarity with data modeling, reporting logic, or dashboard tools
Ability to read and interpret system logs, data structures, or integration flows to diagnose issues and support system design
This role is not a pure development position, but candidates with technical depth will be able to move faster and operate with greater independence.
What You’ll Get To Do:
System Ownership & Reliability
Own configuration, setup, and ongoing health of all core revenue systems
Ensure orders, payments, subscriptions, and fulfillment run cleanly without manual intervention
Identify and resolve system issues quickly to prevent revenue disruption
Execution Inside Systems
Build and configure:
Products, offers, subscriptions
Funnels, upsells, workflows
Enable Marketing and Customer Success teams to execute without engineering dependency
Integration & Data Flow
Maintain connections across:
Marketing → commerce → fulfillment → customer success
Identify and resolve:
Broken integrations
Data inconsistencies
Workflow gaps
System Ownership & Vendor Representation
Serve as the primary business representative to all system vendors and platforms (e.g., UltraCart, Klaviyo, ShipMonk)
Own how HBI leverages each system. Not just usage, but outcomes and performance
Translate business needs into clear system requirements and configurations
Drive vendors and external partners toward resolution, improvements, and execution
Validate system outputs, data accuracy, and implementation quality
Ensure HBI (not vendors) maintains control and understanding of system behavior
You are not waiting on vendors. You are directing how systems support the business.
Vendor & Platform Ownership
Own relationships with all system vendors and platforms
Act as the accountable owner of system performance and outcomes
Drive issue resolution, escalations, and improvements with urgency
Ensure vendors execute against clearly defined business requirements
Prevent vendor dependency by maintaining internal system knowledge and control
Reporting & Data Foundations
Partner with the business to define:
Key metrics
Data definitions
Reporting requirements
Support the creation of standardized reporting frameworks
Interface with BI or technical resources for dashboard development
This role owns what should be measured and how it is defined, not necessarily full dashboard development.
Documentation & Process
Document all systems, workflows, and dependencies
Create repeatable processes that reduce risk and reliance on individuals
Establish clear system ownership and accountability
Scope of Ownership
Core Systems
UltraCart (system of record)
Klaviyo (email and SMS lifecycle)
ShipMonk (fulfillment)
Chargebacks911 (revenue protection)
Call center platform (UltraCart or external)
BigQuery (reporting layer)
Wicked Reports (if implemented)
Supporting Tools
VWO, GTmetrix
Landing page tools (as needed)
Google Workspace (light admin only)
Out of Scope
Custom development
Paid media execution
Finance/accounting ownership
Creative production
Opportunities and Challenges You’ll Be Excited to Help Us With:
HBI is actively transitioning from a legacy system to UltraCart. This role is not responsible for executing the full migration alone, but is critical to its success.
During migration:
External technical resources will support:
Data extraction and transformation
Subscription/token handling
Complex integrations
This role will:
Own coordination and system setup
Ensure platforms are correctly configured
Validate outputs and system readiness
Take full ownership post-migration
Compensation:
Base salary: $90,000 – $115,000
Why You’ll Love It Here:
- The People. You will be surrounded by some of the most talented, supportive, smart, and kind people, leaders and teams. People you can be proud to work with.
- The Mission. At HBI, we are relentlessly focused on helping people live pain free lives. It feels good to serve others and HBI is the leader in helping people live their life pain free.
- The Values. The opportunity to make a difference with teammates who believe in our core values of Freedom, Love, Team, Growth, Excellence, and Courage
The Benefits:
- A healthy work/life balance and flexible schedule
- Remote / virtual work from home position
- Medical, dental, vision insurance (full time only)
- 401K Retirement Plan (full time only)
- Life and disability insurance (full time only)
- Flexible PTO (full time only)
- Performance based bonuses
- Discount on HBI products
- An amazing team-centered culture felt at all levels of the company!
Please get to know us!
I encourage you to click on the links below and get to know us better!
Please Note: Before applying for the role, know that we take hiring very seriously. Interviewing with us may include video and phone interviews, assessments, projects, and scenario-based situations. Although we are unable to follow up with each and every candidate, we do our best to run a thorough process for candidates with whom we identify a potential fit.
The above job posting is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
HBI is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.