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Join arenaflex: Where Customer Excellence Meets Mortgage Industry Innovation
Are you ready to become an integral part of a dynamic team that transforms the mortgage landscape? At arenaflex, we are seeking a dedicated and enthusiastic TPO Partner Services Specialist to join our Third Party Origination (TPO) division. This is a fantastic opportunity for professionals who thrive in fast-paced environments and are passionate about delivering exceptional support to our valued business partners.
As a TPO Partner Services Specialist at arenaflex, you will serve as the crucial link between our organization and our external TPO partners, including mortgage brokers, third-party processors, and warehouse providers. Your role is pivotal in ensuring seamless operations, providing top-tier technical support, and fostering strong relationships that drive mutual success. If you have a background in the mortgage industry and excel at multitasking while maintaining exceptional attention to detail, we want to hear from you!
Note: This position requires the ability to work until 6:00 PM Pacific Time to accommodate our partners across various time zones and ensure we deliver on our commitment to outstanding service.
Why arenaflex?
At arenaflex, we believe that diversity fuels innovation and strengthens our workforce. We are committed to creating an inclusive environment where every team member feels valued, respected, and empowered to succeed. Our culture celebrates different perspectives and backgrounds because we know that diverse teams deliver exceptional results.
We actively promote equity through comprehensive training programs, supportive policies, and opportunities for professional growth. When you join arenaflex, you become part of a community where your unique talents are recognized, and your career aspirations are supported. We encourage you to bring your authentic self to work every day because at arenaflex, you truly belong!
Key Responsibilities
As a TPO Partner Services Specialist, you will be responsible for a comprehensive range of duties designed to support our Third Party Origination channel. Your daily activities will include:
- Partner Onboarding Excellence: Enhance and execute our standard onboarding routine for all new TPO partners, ensuring a seamless and positive introduction to arenaflex's processes, systems, and culture.
- Partner Approval Management: Oversee the complete lifecycle of TPO partner relationships, including new partner approvals, renewals, and de-activations while maintaining compliance with all regulatory requirements.
- Third-Party Processing Support: Manage the approval, renewal, and de-activation processes for third-party processing companies, ensuring quality standards are consistently met.
- Warehouse Provider Relations: Handle all administrative aspects of warehouse provider relationships, including approvals, renewals, and necessary de-activations.
- Contact Database Management: Maintain comprehensive and accurate master contact lists for both internal and external TPO partners, ensuring seamless communication channels.
- Rate Sheet Distribution: Responsible for the timely delivery of daily rate sheets to external partners, ensuring they have the information needed to serve their clients effectively.
- VA Sponsorship Processing: Manage VA sponsorship process approvals, renewals, and de-activations in accordance with Veterans Affairs guidelines.
- White Glove Process Enhancement: Enhance and execute standard processes related to our distinguished White Glove service, ensuring premium partner experiences.
- Bulletin Execution: Responsible for the execution of the bulletin process as directed by TPO leadership, ensuring all partners receive critical updates promptly.
- Web Presence Maintenance: Maintain timely and accurate information regarding TPO web presence, working collaboratively with marketing and technology teams.
- Training Coordination: Serve as a liaison with arenaflex's training division to ensure partner training needs are identified, executed, and delivered effectively.
- Training Development: Develop and implement standard training routines for all new TPO partners, creating comprehensive educational materials.
- Technical Support: Provide daily technical support to brokers and account managers, addressing inquiries and resolving issues efficiently.
- Loan Level Issue Resolution: Conduct loan-level issue diagnosis and implement effective error resolution strategies.
- Direct Partner Assistance: Offer direct assistance via phone and video conferencing to address partner questions and system issues.
- Deadline Management: Meet crucial deadlines requested by internal and external stakeholders, demonstrating strong time management skills.
Essential Qualifications
To succeed in this role, candidates must meet the following requirements:
- High school diploma or equivalent educational background
- Minimum of two (2) years of professional work experience in the mortgage industry
- Prior experience in TPO/Wholesale environment is strongly preferred but not required
- Ability to work extended hours until 6:00 PM Pacific Time as business needs require
Preferred Qualifications
While not mandatory, the following qualifications will give you a competitive edge:
- Associate's or Bachelor's degree in Business, Finance, or a related field
- Working knowledge of mortgage lending software and LOS (Loan Origination Systems)
- Familiarity with VA, FHA, and conventional loan programs
- Previous experience in partner relations or account management
- Understanding of TPO channel operations and wholesale lending processes
- Experience with CRM systems and database management
Skills & Competencies
The ideal candidate will possess a unique blend of technical knowledge and interpersonal skills:
- Exceptional Communication Skills: Demonstrated ability to communicate clearly, professionally, and effectively with diverse audiences through written and verbal channels.
- Adaptability in Fast-Paced Environments: Proven track record of thriving in dynamic, fast-paced settings while maintaining composure and productivity.
- Multi-Tasking Mastery: Experience managing multiple concurrent tasks and deadlines without compromising quality or accuracy.
- Customer-Focused Mindset: Previous experience dealing directly with consumers and/or business partners, with a genuine passion for delivering excellent service.
- Meticulous Attention to Detail: Strong organizational skills and keen eye for detail to ensure accuracy in all aspects of partner management.
- Technical Aptitude: Comfortable learning and navigating various software systems, with the ability to provide technical guidance to partners.
- Problem-Solving Abities: Strong analytical skills to diagnose issues and implement effective solutions promptly.
- Team Player Attitude: Ability to collaborate effectively with cross-functional teams across the organization.
Career Growth & Development Opportunities
At arenaflex, we are deeply invested in the professional development of our team members. As a TPO Partner Services Specialist, you will have access to:
- Comprehensive onboarding and ongoing training programs designed to enhance your mortgage industry expertise
- Exposure to various aspects of the mortgage lending lifecycle, providing a strong foundation for career advancement
- Mentorship from experienced industry professionals who are committed to helping you grow
- Performance-based promotion opportunities within the TPO division or related departments
- Access to arenaflex University, our internal learning and development platform
- Cross-functional project opportunities that expand your skill set and industry knowledge
Whether you aspire to advance into senior account management, team leadership roles, or specialize in operations management, arenaflex provides the resources and support to help you achieve your career goals.
Work Environment & Culture
You'll find that arenaflex offers a collaborative, supportive, and innovative work environment where your contributions truly matter. Our team members enjoy:
- A positive and inclusive workplace culture that values diversity and promotes work-life balance
- Modern office amenities and technology tools to support your success
- Regular team-building activities and company events that foster connections
- Open-door policies that encourage transparent communication with leadership
- Recognition programs that celebrate individual and team achievements
- Flexible work arrangements where appropriate, to support your wellbeing
Our commitment to diversity, equity, and inclusion is embedded in everything we do. We provide ongoing education on equity topics and create opportunities for all team members to grow and excel. When you join arenaflex, you become part of a family that supports one another and works together toward common goals.
Compensation & Benefits
arenaflex is committed to offering competitive compensation and comprehensive benefits to support your overall wellbeing:
- Attractive base salary commensurate with experience and qualifications
- Performance-based incentive opportunities
- Comprehensive health insurance coverage (medical, dental, and vision)
- 401(k) retirement plan with company match
- Paid time off (PTO) and company holidays
- Employee assistance program (EAP) for personal and professional challenges
- Continuing education assistance and professional development opportunities
- Life insurance and disability coverage
Ready to Make an Impact?
If you're ready to take the next step in your career and join a team that values excellence, inclusion, and innovation, we encourage you to apply for the TPO Partner Services Specialist position at arenaflex today!
This is an excellent opportunity to grow your career in the mortgage industry while making a meaningful impact on our TPO partner relationships. We are looking for passionate individuals who are committed to delivering outstanding service and who share our commitment to diversity, equity, and inclusion.
arenaflex is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We participate in E-Verify. If hired, arenaflex will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Don't miss this opportunity to grow with an industry leader – apply now and become part of the arenaflex family!