SawStop is the world leader in power tool safety, headquartered in Tualatin, Oregon. They are seeking a Technical Support Agent to join their call center team, responsible for providing technical support and excellent customer service for SawStop products.
Responsibilities
- Serve as a frontline call center agent, handling a high volume of inbound customer calls, chats, and emails
- Provide basic technical troubleshooting using established playbooks, and documented procedures
- Support the full range of SawStop equipment, including saws and accessories
- Accurately document customer interactions and troubleshooting steps in our case management system
- Deliver empathetic, professional service with a strong focus on customer satisfaction (CSAT)
- Follow defined processes while knowing when to escalate issues appropriately
- Collaborate with teammates and technical specialists to resolve customer concerns efficiently
Skills
- Call center experience w/CRM
- Ability to lift 20lbs regularly and get hands on with a saw
- Excellent verbal communication and active listening
- Genuine empathy and a customer first mindset
- Comfortable handling heavy phone volume throughout the day
- Interest in or experience with woodworking
- Proficiency in MS Office Suite (Excel, Word, Outlook)
- Mechanical or electrical aptitude - or a strong desire to learn
- Curiosity about how products work and why issues occur
- NetSuite CRM
- Multilingual abilities are a plus
Benefits
- Employee-Centered Medical Plan - 95% paid for the employee and eligible dependents.
- Available Health Savings Plan
- Available Flexible Saving Account - Health Care/Dependent Care
- 100% Paid Dental
- 100% Paid Vision
- Basic Life and AD&D Insurance
- Short Term and Long-Term Disability Insurance
- Mental Health and Wellness Resource
- Employee Assistance Program
- 401k Retirement Plans with Company Match
- Paid Time Off and Holidays
- Tutoring Support for Team Member's Kids (Grades K-12)
- Competitive Compensation Package
- Opportunities for Professional Development
- Job-Related Education Assistance Program
Company Overview
SawStop offers tools and technology that prevent serious injuries to woodworkers. It was founded in 1999, and is headquartered in Tualatin, Oregon, USA, with a workforce of 51-200 employees. Its website is https://www.sawstop.com/.Company H1B Sponsorship
SawStop has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.