Senior Learning & Development Partner, Delivery and Platform Excellence
Remote US/Canada
NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 4,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.
Why Us
NewRocket is a ServiceNow Global Elite Partner, delivering solutions that revolutionize the world of work. We are a leading global technology strategy, design, and enterprise operations partner to public and private sector clients. We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver. We are “Raising the Bar” in delivering technology’s promise to create new kinds of experiences for our customers.
Critical to our mission is NewRocket University, which provides an engine for innovation, personal growth, learning and opportunity. If you are interested in working with high-energy experts dedicated to elevating our expertise, accelerating our performance, and growing talent from within, then we are the team for you!
Why You
NewRocket is seeking a Sr Learning Partner to support Delivery and Platform Excellence’s learning priorities and performance goals. Working with company leaderrship, you will put your talents to work consulting with global functional leaders and the HR team to transform and accelerate business performance and drive employee engagement, growth, and retention, right in the heart of our business!
The Role
As part of the Talent Development team, you will collaborate with leaders, knowledge experts, HR team and external learning providers in the achievement of Delivery and Platform Excellence development, career and certification strategy and goals.
Provide a pro-active and responsive ‘single point of contact’ learning partner interface for your internal client group: Delivery and Platform Excellence leaders and employees.
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- Understand client group’s short-and long-term strategy, OKRs and talent bench strength and gaps
- Collaboratively create the short-and long-term learning and certification strategy and goals needed in the achievement of their business and talent imperatives
- Consult on client group’s competency and skill requirements build out and collaborate on the execution of competency assessments as inputs to performance, development, and career plans
- Build out learning solutions and paths against career tracks leveraging internal, partner and external resources, while optimizing learning spend dollars
- Assess client group’s learning and development gaps and manage their training requests, collaborating with TD team and knowledge experts on the most optimal learning solutions
- Coach client group leaders and employees in career and development planning
- Work closely with the Learning Partner for ServiceNow Certifications to plan for and ensure execution of certification training that achieves client group’s learning goals
- Work closely with NewRocket University trainers to ensure delivery of programs that address BU’s priority learning requirements while ensuring the most effective and scalable use of training investments
- Communicate and ensure understanding of Newrocket University and ServiceNow training calendars, opportunities, platforms, resources and programs
- Implement client group’s learning dashboard, tracking progress against learning goals and program completions, and highlighting risks and solutions
- Contribute as a leader within both the client group, the Training Development team and the wider business, influencing new ways of thinking and working that support evolving business priorities and transformation program outcome.
- Build Training Development’s brand and awareness as a value-added, must-have center of excellence enabling business outcomes
What You Bring Along
- 10+ years in HR consultation/advisory lead role (L&D, TA, HRBP), recognized as an influential leader and trusted partner within and outside of department
- OR/AND 10+ years working in Delivery or ServiceNow products and services lead role, recognized as an influential leader and trusted partner within and outside of department
- Excellent consulting skills, effectively collaborating with leadership to understand root causes and deliver optimal, innovative solutions
- Proven effective strategy development aligned to achieving short-and long- term business goals
- Experienced as a trusted partner and coach to business leaders and employees, being a well-balanced advocate of employees, clients, and the business
- Strong stakeholder management, with program and project management experience creating and executing prioritized, time sensitive, and results-driven plans
- Strong verbal and written communication skills that effectively engage, inspire, and inform
- Proven ability to track and leverage data insights to identify risks and recommend solutions
- Exceptional time management skills with the ability to prioritize tasks to meet deadlines
- Comfortable taking the initiative to work alongside and collaborate with/outside departments
- Team player with proven abilities to collaborate and partner with colleagues at all levels
- Proficiency with Microsoft Office (Microsoft Excel, Microsoft Outlook)
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected] https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf