Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.
About the opportunity
As a Senior GCO Customer Operations Analyst, you will apply analytical and business acumen to help GCO leaders make informed, data-driven decisions. You’ll lead reporting initiatives, support forecasting and operational planning, and mentor analysts on data modeling and visualization best practices. You are a problem solver who translates operational challenges into scalable solutions that improve efficiency, accuracy, and performance visibility.
The Senior Customer Operations Analyst supports the execution and optimization of operations across Customer Support, Managed Services, Tax, and related GCO functions. This role is responsible for delivering accurate insights, improving processes, and enabling leaders to make data-driven decisions across a complex, multi-pillar environment.
What you’ll get to do
Operational Reporting & Insights
Cross-Pillar Support
Process Improvement & Execution
Data Integrity & Tooling
Transformation Support
Skills and experience we value
What would make you really stand out
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process