The Systems Analyst, Retail Technology supports a team responsible for working with retailers and partners to create a smooth integration of Inmar's technology solutions (e.g. digital coupons/CNFRM/Receipt Rewards/loyalty/media) with the customer's existing retail technology infrastructure.
The Systems Analyst assist the implementation team with testing, troubleshooting issues and providing technical API guidance to retailer or partner development teams which requires that the incumbent be able to dive deep into technical related issues and solve them.
Primary Accountabilities:
Technical
- Develop domain knowledge of Digital Promotions Network (DPN) and Inmar Consumer Extension (ICE) API calls that are needed to Implement a Client
- Develop domain knowledge of Digital Promotions Network Offer Manager and Customer Service programs
- Pre-Launch Support: Assist with Onboarding tasks related to new retailer or partner implementations and support development teams working on APIs
- Post-Launch Support: Assist with managing first-level support to customer by monitoring support request to identify any recurring issues and recommending product changes.
- Participate in Customer Success team’s review meetings to discuss issues or problems
- Provide technical guidance to retailers & partners, work to resolve technical issues for the customer efficiently and effectively
Additional Responsibilities:
- Performs other duties as assigned
- Complies with all policies and standards
Required Qualifications:
- 1-3 years related work experience in preferably in systems development or support; any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position required
- Experience interacting with customers in a technical capacity required
- Experienced with Application Programming Interfaces (APIs) required
- Familiarity with the grocery retail industry
- Proficient with Google Suite
- Proficient with Microsoft Office (especially excel and word)
Individual Competencies:
- Authenticity: Departmental oversight including goal setting, budget management, and results.
- Innovative: Arrives at decision using analytical thought.
- Urgency: Expertise in their discipline and understands these concepts in other disciplines.
- Accountability: Entire organization.
- Teamwork: Advanced communication skills used to lead a team.
- Communication: Contributes to strategy for their team.
As an Inmar Associate, you:
- Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
- Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
- Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
- Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
- Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
- Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.
Eligible associates have access to:
Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
We also offer:
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.
At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is:
57,287.25 - 95,478.75 USD Annual
The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.
Depending on the job level and role, it may include:
Annual discretionary bonuses through our Core Company Performance Bonus Plan
Equity grants, sign-on bonuses, and other tailored incentive opportunities
Additional discretionary compensation, such as:
The actual annualized salary offered at the time of hire will be communicated in the candidate’s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.
We are an Equal Opportunity Employer, including disability/vets.
Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.