Note: The job is a remote job and is open to candidates in USA. Alight is a company focused on empowering clients to build a healthier and more financially secure workforce. The Operations Support Team Delivery Specialist will manage complex operational tasks, support end-to-end operations, and collaborate cross-functionally to ensure accurate and compliant outcomes.
Responsibilities
- Managing complex operational tasks, escalations, report and data analysis, and daily delivery activities
- Processing end-to-end client, carrier, and vendor cases across eligibility, enrollment, HRA, Medicare, PAR, AOR, and ancillary products
- Executing inbound and outbound file processing while maintaining accurate client and carrier data in CRM systems
- Identifying, researching, and resolving eligibility, enrollment, and file mismatches through root cause analysis
- Communicating effectively with clients, carriers, vendors, and internal stakeholders to resolve issues and deliver updates
- Supporting enterprise service delivery for business-as-usual work and new implementations or enhancements
- Meeting contractual SLAs by managing case volumes, escalations, and timely resolution updates
- Monitoring and supporting service metrics in partnership with Analysts and Senior Analysts
- Participating in onboarding, training delivery, coaching, and continuous improvement initiatives
- Serving as an operational contact and backup Delivery Specialist for aligned clients and carriers
Skills
- Possess good written and verbal communication skills, including presentation and stakeholder communication
- Demonstrate proven time management and prioritization skills to consistently meet deadlines
- Have experience supporting small to medium operational projects and service delivery
- Have intermediate proficiency in Microsoft applications, including Excel, Word, PowerPoint, Outlook, and OneNote
- Possess working knowledge of CRM systems, including basic to intermediate reporting and advanced finds
- Demonstrate ability to analyze data, identify root causes, and document resolutions using available tools
- Have experience collaborating cross functionally with Client Delivery and Carrier Delivery teams
- Display familiarity with file handling processes and technical documentation such as TRDs, SOPs, DLPs, and QRGs
- Be proficient with operational tools such as WinSCP, UltraEdit, Jira, ServiceNow, Azure DevOps, and SharePoint
- Have working knowledge of relevant Medicare and benefits laws, regulations, and their impact on associated processes
Benefits
- Health, dental and vision coverages starting Day One
- Wellbeing programs
- Retirement plans with contribution matching
- Generous time off
- Parental leave
- Continuing education
- Career growth opportunities
Company Overview
Strada is a payroll and tech company that offers workforce management with cloud solutions and services for multinational organizations. It was founded in 2018, and is headquartered in The Woodlands, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://stradaglobal.com.