Note: The job is a remote job and is open to candidates in USA. Samsara is a pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve operations. The Implementation Consultant will guide Mid-Market customers in deploying and adopting IoT solutions, ensuring successful customer relationships and enhancing operational efficiency.
Responsibilities
- Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Manage the deployment of Samsara technology to Mid-Market customers, enabling customers to achieve quick time to value in their investment
- Create launch plans and a roadmap to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
- Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Skills
- 2-4 years of experience in a senior Customer Success, account management, or strategic consulting role
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
- Mid-Market SaaS experience preferred
- Has strong bias for action, the ability to think big, with insistence on high standards
- Has experience serving a large and complex customer base in B2B SaaS
- Thrives in an unstructured, fast-paced, and change-heavy environment
Benefits
- Performance-based bonus/variable pay
- Equity (for eligible roles)
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
- Flexible working model that caters to the diverse needs of our teams
- Offices are open for those who prefer to work in-person
- Support remote work where it aligns with our operational requirements
- Reasonable accommodations throughout the recruiting process
Company Overview
Samsara is digitizing the world of physical operations. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.samsara.com.