[Remote] Enterprise Solution Consultant (AI Agents SME)

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Enterprise Solution Consultant will drive solution discovery and design of Five9’s AI Agents Solutions, collaborating on sales proposals and providing pre-sales support to optimize customer results.

Responsibilities

• Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base
• Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization’s existing infrastructure
• Translate customer business needs/outcomes to technical solutions
• Provide subject matter expertise to Five9 Sales Directors and Solution Consultants
• Educate, enable, and empower Five9 direct and indirect sellers
• Deliver customized solution demonstrations & presentations
• Remain up to date on the latest technologies with respect to all things Contact Center and CX AI
• Answer prospect/customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI)
• Effectively communicate opportunity engagement plans, progress, and status to both internal and customer organizations
• Continually seek out opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
• Develop materials in-line with specific sales and/or services opportunity requirements
• Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition
• Identify and initiate opportunities for continual team process improvement while working with cross team internal stakeholders
• Work with Marketing and Product Managers to define new products & initiatives and provide insight from the field back to these groups
• Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office

Skills

• 5+ Years of experience
• Business acumen, with an engineering mindset
• Contact Center/Customer Experience industry experience a plus
• Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships
• Technical knowledge of systems integration (APIs, SOAP, REST, etc.)
• Technical knowledge of, and experience with, Voice and Digital AI products like AI Agents, Chatbots, and Interactive Voice Assistants (IVA)
• Enterprise architecture design
• Education - Bachelor's or Equivalent Experience Preferred
• Extensive on-site and web-based Executive level presentation experience and associated skills
• Proven record of successful solution selling
• High degree of self-motivation
• CX Industry Application of: Agentic AI Architecture and Industry Trends, Generative AI, Prompt Engineering, Machine Learning, LLMs, CCaaS, UCaaS, Automated Quality Management, Contact Center Operations, Contact Center Reporting, Knowledge Management, Workflow Automation

Benefits

• Annual performance bonus
• Stock
• Other applicable incentive compensation plans
• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave

Company Overview

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