Note: The job is a remote job and is open to candidates in USA. Pearl Health is dedicated to empowering primary care providers with technology and services for value-based care. The Customer Success Operations role involves managing contracting and submission operations for new and renewal contracts, ensuring accuracy and compliance while partnering with various teams.
Responsibilities
- Upload legal contracts into Ironclad, manage version control, and ensure accuracy of data
- Facilitate contract execution, monitor signature status, and provide visibility into contracting pipeline health
- Conduct audits of executed agreements to validate deal terms, metadata mapping, and compliance with internal contracting standards
- Run pricing of deals through Pearlsights, our internal tool for underwriting, and propose the best option for specific clients
- Contribute to final provider roster submission processes, including roster uploads, metadata validation, TIN/track allocation and pricing coordination, quality control, final allocation management in RMS (Pearl's internal roster management system), and client roster attestations
- Ensure final deal terms are accurately reflected in contracts and related reporting systems
- Track submission milestones, surface risks, and ensure all provider roster and contracting requirements are completed on time
Skills
- 2-3 years of experience in operations, customer success operations, revenue operations, business operations, consulting, or related functions
- Experience working cross-functionally across operational, commercial, and technical teams
- Strong coordination instincts — you know how to keep multiple work streams moving simultaneously and surface the right issues to the right people
- Clear written communicator; comfortable drafting escalation summaries, status updates, and stakeholder-facing notes
- Comfortable operating in a fast-moving environment with seasonal urgency
Company Overview
Pearl Health provides an integrated platform to help primary care providers focus their attention on the patients who need it. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://pearlhealth.com.