Note: The job is a remote job and is open to candidates in USA. Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs. The role involves responding to technical issues escalated by customers and acting as a liaison between operations, the client, and Engineering/Development.
Responsibilities
- Respond to technical issues escalated by customers
- Act as a liaison between operations, the client, and Engineering/Development
- Respond to end user request for assistance using existing manuals and scripted responses
- Effectively interact with customers
- Refer ongoing issues to the appropriate engineering support team
Skills
- High school diploma or GED
- Experience with problem solving, debugging, and providing solutions to technical issues
- Ability to prioritize and execute tasks in a high-pressure environment
- Experience working within a team-oriented, collaborative, agile environment
- Highly self-motivated and directed with the ability to manage multi-discipline triage calls
- Experience documenting and communicating work-a-rounds and solutions clearly
Company Overview
Gritter Francona specializes in health care, human resource management and IT solutions to government. It was founded in 2013, and is headquartered in Rockville, Maryland, USA, with a workforce of 51-200 employees. Its website is https://www.gritterfrancona.com.