Note: The job is a remote job and is open to candidates in USA. Brenntag Solutions and Services, LLC is a leading chemical distribution company, and they are seeking a Customer Service Representative to enhance customer experience. The role involves managing customer orders, ensuring accurate processing, and maintaining effective communication throughout the order lifecycle.
Responsibilities
- Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer
- Verifies all shipping, billing, pricing, and purchase order information
- Enters special instructions related to orders, customer requests/code maintenance, and notes
- Update customer files with quoted pricing, new items, address changes, delivery instructions, etc
- Communicate and provide necessary support to sales staff while in the field
- Regularly communicates with internal and external customers on various issues
- Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary
- Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders
- Documents and resolves customer complaints
- Process customer product returns in a timely manner and in accordance with prescribed and documented procedures
- Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures
Skills
- 2+ years of experience in Customer Service or similar discipline
- Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills
- Excellent interpersonal skills with a passion for collaboration
- Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking
- Dedication to teamwork, customer satisfaction, and results
- Excellent written/oral communication skills
- Willingness to work overtime, have on-call hours, or work after hours
- Keeping calm when on customer calls
- Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools
- Chemical Distribution or Manufacturing is a plus
Benefits
- Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
- Paid parental leave
- Education assistance program
- Employee assistance program
- Various healthcare plan options as well as 401(k)
Company Overview