Welcome to arenaflex, a leading not-for-profit health insurance company deeply rooted in Arizona's communities. Since our founding in 1939, we have been committed to inspiring health and making it easy for Arizonans to access quality healthcare coverage. With headquarters in Phoenix and additional offices in Tucson, Chandler, and Flagstaff, we proudly serve more than 1.9 million members across the state. Our mission goes beyond providing insurance—we strive to be a trusted partner in every member's health journey, delivering innovative products, exceptional service, and the resources needed to make informed health decisions.
At arenaflex, we believe that our greatest asset is our people. Our dedicated team of more than 2,500 employees works tirelessly to transform the healthcare experience for individuals, families, and businesses of all sizes. We offer a comprehensive range of health insurance plans, including options for individuals, families, small and large businesses, as well as Medicare supplement plans for seniors. Our commitment to diversity, inclusion, and community engagement has made us a trusted name in Arizona's healthcare landscape for over eight decades.
We are proud to introduce our innovative Workability initiative—a forward-thinking workforce strategy that defines where and how our employees do their jobs. Whether you thrive in a fully remote environment, prefer the collaboration of an office setting, or desire a hybrid approach, arenaflex supports your unique work style. This position is fully remote, allowing you to work from the comfort of your home within the state of Arizona while making a meaningful impact on the lives of our members.
arenaflex is currently seeking a dedicated and enthusiastic Customer Advocate Phone Specialist to join our dynamic team in a fully remote capacity. This is an inbound phone support role focused on delivering exceptional customer service to members seeking assistance with their health insurance needs. As a Customer Advocate, you will be the frontline representative of arenaflex, handling a high volume of incoming calls and correspondence with professionalism, empathy, and expertise.
This position offers an exciting opportunity to grow your career in the healthcare industry while developing valuable skills in customer relations, problem-solving, and compliance. You will receive comprehensive training and ongoing support to ensure your success in this role. If you are passionate about helping others, thrive in a fast-paced environment, and possess strong communication skills, we encourage you to apply for this rewarding position.
At arenaflex, we value our employees and offer competitive compensation packages designed to recognize your hard work and dedication. The starting hourly rate for this position is $18.00, with ample opportunities to increase your earnings through performance and quality-based incentives and bonuses. Additionally, we offer a $1,000 Onboarding Bonus—$500 after three months and an additional $500 after six months of employment.
For bilingual candidates who speak Spanish proficiently, arenaflex provides an additional $1 per hour Bilingual Premium, recognizing the importance of serving our diverse member population in their preferred language.
Work Schedule:
As a Customer Advocate Phone Specialist at arenaflex, you will play a critical role in ensuring member satisfaction and maintaining our reputation for excellence. Your primary responsibilities include:
Essential Qualifications:
Preferred Qualifications:
To excel in this role, you should possess the following skills and competencies:
arenaflex is committed to supporting our employees' well-being, professional growth, and work-life balance. We offer a comprehensive benefits package that includes:
We invest in our employees' success from day one. As a new Customer Advocate, you will participate in 9+ weeks of instructor-led, paid virtual training that will equip you with the knowledge and skills needed to excel in your role. This comprehensive training covers:
At arenaflex, we believe in fostering internal talent and providing pathways for career advancement. As you gain experience and demonstrate proficiency, you will have opportunities to explore specialized roles, leadership positions, or cross-functional opportunities within the organization. We are committed to helping you build a long, fulfilling career in the healthcare industry.
As a fully remote employee, you will enjoy the flexibility of working from home while remaining connected to our team and organization. arenaflex provides the tools, technology, and support you need to succeed in a remote environment, including:
Our culture is built on integrity, inclusivity, and a commitment to excellence. We celebrate diversity and believe that different perspectives make us stronger. arenaflex is an equal opportunity employer, and we do not discriminate based on race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group.
Imagine doing life-changing work while helping more than one million Arizonans live healthier, fuller lives. That's the kind of satisfaction you'll find when you work at arenaflex. Our exceptional teams have been transforming healthcare for more than 80 years, and we continue to innovate and inspire.
If you are ready to make a meaningful impact, grow your career, and be part of a supportive team, we encourage you to apply today. We look forward to welcoming you to the arenaflex family!
To apply for this position, please click the application link below. A new window will open and direct you to apply through our corporate careers page. We look forward to hearing from you!