[Remote] Collections Analyst

Note: The job is a remote job and is open to candidates in USA. Vcheck is a company that provides advanced investigation platforms and portfolio monitoring solutions to financial institutions. As a Collections Analyst, you will support the accounts receivable function by ensuring timely processing of customer payments and collection activities, while maintaining positive customer relationships.

Responsibilities

• Request and pursue payment on delinquent accounts via communication with the account holder
• Send friendly reminder emails for prior month invoices
• Research customer payment discrepancies and past-due amounts
• Research customer credits (journal entries, overpayments, credit memos)
• Generate and distribute monthly customer statements
• Maintain logs of payment promises and pertinent account details; schedule follow-up communication with the account holder
• Deliver special billing instruction invoices
• Generate consolidated invoices as requested by customers
• Complete AR-related cases
• Monitor and manage the accounts receivable inbox as needed
• Meet with your assigned sales rep(s) weekly or bi-weekly
• Take and return incoming calls
• Attend AR daily team meetings, biweekly finance/sales ops/IT meetings, and monthly company-wide team meetings
• Generate SOPs to document current procedures and update them, as needed
• Performs other duties as assigned

Skills

• High school diploma or equivalent required
• Ability to read, write, and speak English proficiently
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to communicate with account holders courteously
• Self-motivated and coachable
• Able to handle confidential information
• Proficient with Microsoft Office Suite or similar software
• No prior collections experience required, but preferred
• NetSuite experience preferred

Benefits

• Competitive compensation package
• Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
• 401k plan with a 4% employer match
• Flexible vacation policy, encouraging you to take the time you need
• Annual wellness allowance to support your health and well-being
• Quarterly team events to keep us connected in a hybrid environment
• A fun and collaborative remote work environment where you'll be supported by a team of dedicated and collaborative colleagues

Company Overview