Note: The job is a remote job and is open to candidates in USA. TrueML is seeking a proactive Client Support Specialist to serve as the operational backbone of their client-facing department at Sentry Credit. In this critical role, you will ensure every account is handled with precision and every client interaction meets high standards for compliance while coordinating across teams to maintain a seamless, high-quality experience.
Responsibilities
- Act as a primary point of contact for client inquiries, ensuring all professional correspondence is handled with clarity and speed
- Manage and audit client accounts with a high degree of accuracy
- Assist leadership with report generation, document management, and ensuring compliance across multiple digital platforms
- Manage multiple tasks simultaneously, ensuring that deadlines are met and nothing falls through the cracks
- Assist collections specialists with settlement offers and account notations
Skills
- 1–3 years of administrative or client service experience in collections, fintech, or financial services
- Excellent verbal/written communication and strong organizational habits
- Proficiency in standard office software (Excel/Google Sheets is a must) and CRM tools
Company Overview
TrueAccord uses behavioral analytics, machine learning and an omni-channel digital approach to collections. It was founded in 2013, and is headquartered in Lenexa, Kansas, USA, with a workforce of 201-500 employees. Its website is https://www.trueaccord.com.