Cetera Financial Group is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice. They are seeking an Operations Professional to provide operational support and world-class customer service to clients, including processing work and responding to inquiries from customers.
Responsibilities
- Provide high-level operational, customer service, and administrative support in our INSERT department
- Be responsible for daily processing of work associated with the department
- This may include journal entries, account processing, payment solutions, etc
- Respond to telephone/email/chat or written correspondence inquiries from internal and external customers including registered representatives regarding account status, account changes and process
- Perform research as requested on customer accounts
- Partner with other team members to ensure financial professionals experience consistent, high-quality customer service
- Comply with processes and procedures of the team and any regulatory requirements
- Know how to access Written Supervisory Procedures (WSPs) for the teams and processes supported
Skills
- Flexible and adaptable to change
- Strong communication and organizational skills
- Positive role model to colleagues
- Highly responsive to coaching and training
- Independent; able to work and resolve complex issues with minimal guidance
- Ability to learn quickly and multi-task effectively in a fast-paced environment
- Team player attitude
- Energetic and results-oriented
- Ability to train others on same job roles & responsibilities as needed
- High School Diploma or GED
- Previous experience in the Finance industry
- 1 year operations experience
- 1 year of experience with MS Office tools
- Bachelor's degree
- Series 99, 6, or 7 licensed
- Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
- Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments
Benefits
- Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
- Easy access to mental health benefits to meet our team members and their families where they are.
- 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
- 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
- Paid parental leave to support all team members with birth, adoption, and foster.
- Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
- Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
Company Overview
Cetera Financial Group is a privately-held, independent broker-dealer and investment adviser families. It was founded in 2010, and is headquartered in San Diego, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.cetera.com.