Manager, Sales Operations

Visit Seattle is a private, non-profit destination marketing organization serving Seattle and King County. The Manager, Sales Operations is responsible for leading the Conventions team on sales operations responsibilities, including CRM system administration, data management, and team leadership to optimize productivity and support Convention Sales goals.

Responsibilities

• Maintain Conventions data quality for organization and enhance process and workflow improvement efforts in the CRM to maximize productivity for the Conventions team
• Assist Sales leadership as needed to achieve Convention Sales room night goals and Visit Seattle service standards goals. Work to identify information needs in support of achieving sales goals
• Assist the Conventions team in maintaining their database of client information by employing best practices in sales data management, building reports, performing regular data audits, and coordinating required changes and upgrades to increase operational efficacy
• Manage and administer Seattle Convention Center calendar software. Serve as the primary liaison and system administrator for external vendors and industry partners (including Digideck, MINT, DI, Event Impact Calculator, Cvent, and FuturePace), coordinating data, research, and intelligence efforts in partnership with the Business Intelligence Director and Senior Director, Convention Strategy
• Be knowledgeable in the Economic Impact Calculator of Conventions sales leads to include underlying economics, all sales data, industry standards, ways to affect, iterations, and best practices in utilization of these calculations
• Maintain and support accurate economic impact calculations for definite bookings in Simpleview and monthly reports, including review and approval for post‑convention reporting
• Serve as the primary administrator for Simpleview CRM (Conventions sales module) and oversee Convention Sales lead operations, ensuring system effectiveness and data integrity in coordination with the Senior Director, Systems and Operations. Key responsibilities include:
• Lead CRM enhancements, fixes, upgrades, training, and ongoing optimization; maintain reports, templates, fields, and overall usability in partnership with leadership and Simpleview support
• Manage and audit the full Convention Sales lead lifecycle, including lead intake, quality review, approval, and overflow room management in alignment with established standards and timelines
• Manage review and approval of Seattle Convention Center sales lead concessions and rebates to ensure compliance
• Serve as a knowledgeable back-up resource to facilitate Daily Business Review meetings. Manage the update and accuracy of Visit Seattle lead information in Momentus, including releasing space holds for lost business and/or as directed by Account Directors
• Prepare and distribute monthly sales production and convention booking reports, monitoring individual and team performance against goals and sharing reports with hotel partners via Extranet
• Develop and enhance reporting, tracking, and data visualizations using tools such as Power BI, PowerPoint, and Digideck
• Prepare convention sales reports and coordinate presentation materials for Visit Seattle and Seattle Convention Center board meetings; provide ad hoc reports as requested
• Manage the MINT account, produce group and FuturePace reports, and support leadership with reporting and analysis
• Lead, coach, and inspire the Conventions Coordinator team
• Conduct regular operational sessions, one-on-ones, and performance review
• Ensure operational continuity by providing coverage for team member responsibilities, including NAD support, during their PTO or other absences
• Conduct training of all new Conventions team members about sales operations processes and tools, including on-going training needs
• Establish clear goals, performance expectations, and incentives aligned with organizational priorities
• Attract, develop, engage and retain top talent critical to Visit Seattle’s success
• Role-model Visit Seattle’s core values: Inclusion, Impact, Commitment, and Excellence
• Promote and contribute to a positive, productive, safe, respectful, professional work environment and culture
• Remove barriers to success, streamline processes, and ensure rapid response to client opportunities
• Perform other related duties and assignments as required

Skills

• Strong analytical, reporting, and data management skills
• Advanced proficiency with CRM systems, spreadsheets, and presentation tools
• Excellent written and verbal communication skills
• Excel in computational and analytical abilities and possess a keen attention to detail
• Strong service mindset and approach with both internal and external customers
• Consistently positive attitude, professional and collaborative demeanor
• Ability to be flexible, nimble and display incredible adaptability to changing needs
• Demonstrates initiative and self-motivation
• Proven ability to manage competing priorities in a fast-paced environment
• 1-3 years of people leadership experience preferred
• Hospitality or destination marketing experience preferred

Benefits

• 15 days of Paid Time Off to start
• 12 paid office holidays
• 1 Personal Holiday
• 100% medical, dental, and vision coverage paid for by Visit Seattle
• Visit Seattle will cover 75% of premium for family coverage
• Organization-paid ORCA card
• Subsidized parking in the building's garage (restrictions apply)
• Reimbursed for monthly cell phone expenses
• 401(k) with up to a 5% organization match
• Annual incentive up to 8%

Company Overview