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Join arenaflex: Pioneering the Future of Enterprise Cloud & Data Solutions
Welcome to arenaflex – where innovation meets transformation. We have been at the forefront of a remarkable technological journey, leading the charge as the first major financial institution to fully embrace the public cloud while navigating the complex landscape of highly regulated industries. Our transformation has been nothing short of revolutionary: we've built a world-class engineering organization, completely re-architected our applications and data platforms, and emerged as a leader in machine learning at scale. From our groundbreaking AI capabilities to our suite of enterprise-ready tools, arenaflex is redefining what's possible in the digital age.
Throughout our journey, we've developed internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business operating at massive scale. We've open-sourced several of the powerful software tools we built (like Cloud Custodian and Hygieia) and forged strategic partnerships with industry leaders including Microsoft and other digital pioneers. Now, we're taking the next bold step – bringing our enterprise-grade B2B software solutions to market to help other businesses accelerate their cloud and data transformations.
This is an extraordinary opportunity to join arenaflex Software at a pivotal moment in our growth trajectory. We're seeking a customer-centric, energetic, and highly-motivated individual to lead our Customer Solutions Architecture team. If you're entrepreneurial by nature, thrive in collaborative environments, and excel at helping customers align technical solutions with business outcomes, we want to hear from you.
Role Overview: Manager, Customer Solutions Architect
As a Manager of Customer Solutions Architecture at arenaflex Software, you'll be instrumental in shaping the future of our enterprise B2B software offerings. You'll work at the intersection of technology and business, serving as a trusted advisor to technically skilled customers while collaborating closely with our internal Product and Engineering teams.
This role demands someone who obsesses over removing friction from the customer experience and thrives in an entrepreneurial environment driven by bold ideas, collaboration, and creativity. You'll need to be technically credible and capable while also developing the solutions-focused skills of your team. We're looking for individuals who love learning and introducing new technology – people who can help colleagues and customers embrace innovation while considering the real value our technology creates.
The ideal candidate will have a proven track record in customer-facing technical roles, experience working with diverse cross-functional teams, and the ability to translate complex technical capabilities into measurable business outcomes. You'll need to be comfortable working in ambiguous environments, implementing solutions at scale with minimal oversight, and continuously pushing the boundaries of what's possible.
What You'll Do: Key Responsibilities
As a Customer Solutions Architect Manager at arenaflex, you'll wear many hats and take on diverse challenges every day. Here's what you can expect:
- Build Trust and Relationships: Cultivate deep trust and lasting relationships with customers by identifying, documenting, and measuring their pain points and desired business outcomes. Become their go-to advisor for technical, product, and cybersecurity needs.
- Champion Customer Voice: Effectively advocate and represent the voice of customers in internal discussions, influencing organizational objectives, product roadmaps, and improving the overall customer experience across all touchpoints.
- Drive Customer Success: Manage customer activity proactively, identify risks and growth opportunities, and partner with internal teams to mitigate challenges or close expansion opportunities.
- Build Key Processes: Develop and manage critical processes including product fit discoveries, technical win strategies, customer FAQs, objection handling, feedback loops, and technical research initiatives.
- Lead Through Ambiguity: Autonomously navigate complex situations and ambiguous environments by building mechanisms and solutions that close gaps and grow the business.
- Cross-Functional Leadership: Lead cross-functionally to achieve organizational objectives, including attainment of targets for customer solution needs, product fit, and product growth.
- Ensure Customer Satisfaction: Drive high customer satisfaction through data-driven insights and proactive solutions that consistently deliver value.
- Challenge the Status Quo: Productively challenge existing approaches with clarity, identifying and proposing innovative alternatives that better serve our customers.
- Conduct Customer Check-ins: Perform periodic check-ins with customers to ensure product fit and align on ways to drive more value together through technical solutioning.
- Develop Technical Documentation: Develop and maintain technical support procedures and policies that enable consistent customer success.
- Architecture & Design Leadership: Build credibility and trust while driving architecture and design reviews for customers, focusing on business requirements and designing, planning, and managing architectural projects.
- Requirements Analysis: Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environments to support customer needs.
- Technology Evangelist: Stay current with emerging technology options and products, evaluating which solutions would benefit customers and identifying opportunities for arenaflex to develop new capabilities.
Who You Are: Basic Qualifications
To be successful in this role, you'll need to bring:
- A Bachelor's degree (or military experience equivalent)
- At least 4 years of experience in a customer-facing role within an organization or entrepreneurial context
- At least 3 years of experience working with cross-functional teams
- At least 3 years of experience with cloud services (AWS, GCP, Azure) or data clouds (Snowflake, Databricks) and data manipulation languages like SQL
- At least 2 years of experience with design, implementation, or consulting of distributed applications
What Will Make You Stand Out: Preferred Qualifications
While these aren't required, they will help you excel in this role:
- Master's Degree in Computer Science, Engineering, or Information Technology
- Exceptional communication skills with the ability to effectively convey technical concepts across internal and external organizations
- A proven history of successful technical consulting and architecture engagements with large-scale customers or enterprises
- 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale
- 2+ years of experience in a cybersecurity role or strong understanding of cybersecurity concepts, with the ability to learn quickly and apply critical thinking when addressing customer questions
Core Competencies We Value
At arenaflex, we look for people who embody our core values and demonstrate these essential competencies:
- Trusted Advisor: You are the front line for our customers' technical, product, and cybersecurity needs, serving as a trusted partner in their success.
- Customer Ambassador: You represent the voice of the customer in all internal discussions, ensuring customer needs are always prioritized.
- Value Driver: You focus on identifying solutions that deliver measurable value to our customers and the business.
- Thought Leader: You use research and customer engagement experiences to build and share insights both internally and externally.
- Subject Matter Expert: You develop deep expertise in our products and adjacent technology domains to best advise customers and solve complex problems.
- Solution-Oriented: You approach every challenge with creativity and determination, finding solutions using every tool and skillset at your disposal.
- Collaborative Partner: You work seamlessly with Partner Sales Engineers and Partner Sellers on joint customer strategies.
Career Growth & Learning Opportunities
At arenaflex, your career growth is limited only by your ambition. As a Manager in Customer Solutions Architecture, you'll have unparalleled opportunities to:
- Develop leadership skills while diving deep into hands-on technical solutions
- Make significant contributions to architecture transformation discussions
- Expand your expertise across multiple technology domains
- Influence product roadmaps and shape the future of enterprise software
- Work with cutting-edge cloud and data technologies
- Build a strong network across engineering, product, and business teams
- Participate in thought leadership initiatives both internally and externally
Work Environment & Culture
arenaflex offers a dynamic, inclusive work environment that supports your total well-being. As a remote team member, you'll enjoy:
- Flexibility to work from anywhere within the US
- A collaborative culture that values bold ideas and creativity
- Access to cutting-edge technology and resources
- Supportive leadership that encourages innovation and experimentation
- A commitment to diversity, inclusion, and belonging
- A drug-free workplace that promotes health and wellness
Compensation & Benefits
We offer a comprehensive, competitive package that reflects the value we place on our team members:
- Base Salary: The minimum full-time annual salary for this role is $170,700, with a maximum of $194,800. The actual salary will depend on experience and qualifications.
- Performance Incentives: Eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).
- Health Benefits: Comprehensive health, dental, and vision coverage.
- Financial Benefits: Competitive 401(k) matching and other financial wellness programs.
- Well-being Support: Resources and programs that support your physical, mental, and emotional health.
Note: arenaflex will not sponsor employment authorization for this position. This role is expected to accept applications for a minimum of 5 business days.
Join Our Team
arenaflex is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.
If you're ready to be part of something extraordinary – to help shape the future of enterprise software while working with a team of passionate, innovative professionals – we encourage you to apply today. This is your opportunity to make a significant impact, grow your career, and be part of a company that's transforming industries.
No agencies please. arenaflex is an equal opportunity employer.
Ready to take the next step? Apply now and join the arenaflex team!