Learning Experience Specialist

Aspen Dental is one of the largest retail healthcare business support organizations in the U.S., dedicated to improving healthcare experiences. They are seeking a Learning Experience Specialist who will be responsible for organizing and coordinating the delivery of learning programs, ensuring an outstanding learner experience.

Responsibilities

• Plan and execute end-to-end learning events—in-person and virtual—ensuring a seamless, outstanding learner experience from pre-event preparation through program close
• Serve as the primary learner-facing presence throughout in-person programs, creating a welcoming environment and delivering attentive support that prioritizes participant accessibility and engagement
• Prepare event logistics, including printed materials, swag, room configurations, and program-specific setup, ensuring every detail is thoughtfully anticipated and flawlessly executed
• Act as the on-site hub for day-of operations, managing learner check-in, campus navigation as needed (and in partnership with the Manager, TAG U Campuses), accessibility needs, and real-time issue resolution while serving as the key liaison among facilitators, IT, Facilities, catering, and campus leadership throughout live programs
• Serve as an internal consultant to the L&D team, generating innovative ideas that continuously elevate program quality, cultivate community, and meet or exceed experience standards
• Proactively surface learner experience gaps and friction points, escalating trends to the Manager, TAG U Campuses as needed
• Cultivate and maintain cross-functional partnerships with Events, Facilities, IT, and key business partners to co-create and deliver cohesive, exceptional learning experiences
• Partner with the Manager, TAG U Campuses before, during, and after learning events to ensure all spaces are on-brand, fully prepared, and reset between sessions to consistently uphold learner experience standards
• Support and operate learning technology for in-person and virtual sessions; train and coach L&D team members and business partners on relevant platforms to ensure consistent, capable delivery
• Maintain accurate learning records in the Learning Management System, including completion tracking and CE credit submission
• Flex into expanded coordination and learner support responsibilities during high-volume periods, and contribute to change management efforts by providing program coordination as needed
• Other duties as assigned

Skills

• Bachelor's Degree or equivalent work experience is required
• Professional experience of 1-2 years with transferrable skills in organizing and executing on programs and/or program work, managing logistics for customer/participant facing events or programs, project organization
• Independent decision making aligned to support organizational goals and strategy
• Specializes in performing tasks based upon functional areas related to service, quality and/or productivity
• Seeks opportunity for continuous improvement
• Strong written and verbal communication skills; ability to interact with individuals at all levels of the organization
• Very detail-oriented with strong organizational skills
• Proven analytical and problem-solving skills
• Plans, organizes and executes tasks and activities with urgency
• Highly proficient in Microsoft Office Suite – i.e., multiple Outlook accounts, Word, Excel, OneNote, PowerPoint, etc. and SharePoint
• Operate office equipment, including copiers and computers
• Required to meet position related productivity and quality standards along with all standard operating procedures set and communicated
• Hybrid role, 4 days/week on-site presence, based in Chicago, is required

Benefits

• Paid time off
• Health
• Dental
• Vision
• 401(k) savings plan with match

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