Independent Health is a company focused on fostering growth, innovation, and collaboration among its employees. They are seeking an IT Systems Administrator-Associate to assist with the operational support of PBD’s enterprise technology systems, ensuring system availability and integrity while enhancing the customer experience.
Responsibilities
- Perform daily monitoring, verifying the integrity and availability of PBD Core systems
- Verify completion of scheduled jobs such as backups, restores, patches, and automating recurring tasks
- Analyze and monitor technology incidents until final resolution. This will require collaboration with key IT partners when necessary to resolve
- Develop, modify, and support batch extracts and APIs and write custom programs using various programming languages
- Support IT upgrades, enhancements, new functionality, capacities, performance, cost-effectiveness, and business integrations
- Utilize procedures and standards to ensure operational consistency and update documentation as required
- Maintain records on repairs, downtime, and configuration changes
- Administer server operating systems including performance monitoring, troubleshooting, and preventative maintenance
- Assist with disaster recovery and business continuity support
- Maintain service level agreements and measurements
Skills
- Associates degree required. Bachelor's degree preferred. An additional two (2) years of relevant experience will be considered in lieu of a degree
- One (1) year of experience in supporting computer systems and IT troubleshooting required
- Strong knowledge of object-oriented programming
- Experience with both relational and non-relational database management such as SQL
- Familiarity with ITIL standards and IT Security compliance standards and practices
- Ability to define problems, identify solutions, and follow through to completion
- Ability to work outside of core business hours which may include nights, weekends, and holidays
- Excellent customer service skills, including the ability to be empathetic, compassionate, responsive, resourceful, and conscientious
Benefits
- Full range of benefits
- Generous paid time off
Company Overview
As one of Western New York's first HMOs, Independent Health covers approximately 355,000 people here and across the country with more than 100 plans, services and products. It was founded in 1980, and is headquartered in Williamsville, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://www.independenthealth.com.