Protolabs is a leader in digital manufacturing, committed to building a diverse team. The Customer Success Partner role involves providing excellent service to customers, managing customer inquiries, and ensuring smooth communication between departments.
Responsibilities
- Verify the accuracy of customer purchase orders
- Enter customer orders and understand all aspects of the order process and workflow
- Reconcile and verify customer payments for open orders
- Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately
- Maintain customer database accuracy with the assistance of the Customer Service Coordinator
- Process incoming customer inquiries and triage appropriately within the organization
- Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns
- Assist in maintaining team metrics
- Perform other related duties as assigned
Skills
- High School Diploma or equivalent
- 1-2 years of related Customer Service experience
- Attention to Detail
- Customer and Client Focused
- Decision-Making/Judgement
- Open Communication/Transparency
- Proficient in Microsoft products
- Must have a pleasant phone voice and ability to speak clearly
- Ability to perform multiple functions simultaneously
- Ability to quickly adapt to new systems and programs
- Strong attention to detail and ability to troubleshoot and find resolution
- Ability to leverage resources and think creatively to resolve customer issues
- Proficient using a computer and able to accurately type 40 wpm
- College degree
- Customer Service experience in a manufacturing environment
- Experience working in a fast-paced, dynamic environment
- Experience working in a team-centric, pool concept environment
Benefits
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- 3 weeks of PTO
- Holiday Pay
- Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a 15% discounted rate
- Matching grants through Protolabs foundation
- And More!
Company Overview
We are your single digital manufacturing resource from prototyping to production offering injection molding, CNC machining, 3D printing, and sheet metal fabrication services. It was founded in 1999, and is headquartered in Maple Plain, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is http://www.protolabs.com.