Sacred Byte is a Berlin-based managed security services provider. We deliver secure IT infrastructure and compliance-ready cybersecurity for companies handling sensitive data—making enterprise-grade protection accessible to small and mid-sized organisations through smart administration and open-source solutions.
We're building a distributed team and looking for a reliable, curious technician internationally to help us keep client operations running smoothly while developing your security expertise.
Tasks
You'll handle day-to-day IT operations for our clients and contribute to internal security projects:
- Provision and manage users, groups, and licences in Microsoft 365 or Google Workspace
- Onboard laptops (Windows/macOS) into MDM and coordinate remote device handovers
- Triage first-line support tickets (password resets, access requests) and escalate complex issues
- Run weekly maintenance checks: patch status, backup logs, security alerts
- Document fixes and runbooks so processes are repeatable
- Contribute to security projects (~20% of your time): CVE research and briefings, laptop hardening scripts, incident-response playbook drafts, ISO 27001 checklist development
Requirements
What You Bring
- 2+ years of hands-on experience in IT operations, helpdesk, or systems administration
- Proven admin skills in Microsoft 365 or Google Workspace (user/group management, security policies, basic troubleshooting)
- Comfortable with MDM platforms (Intune, Jamf, or similar)
- Proficient in at least one scripting language (PowerShell, Bash, or Python)
- Strong written and spoken English
- Reliable internet and a professional remote setup
- Self-directed, comfortable working asynchronously across time zones
Nice to have:
- Microsoft 365 Certified (Administrator Expert or Endpoint Administrator)
- Google Workspace Administrator certification
- Exposure to security frameworks (ISO 27001, SOC 2, or similar)
Benefits
What We Offer
- Competitive hourly rate: €12–16/hour, paid in EUR
- Autonomy: Own your domain; we trust you to manage your work
- Growth path: Opportunity to expand into a larger role as we scale
- Fully remote: Async-first culture with occasional video syncs during CET-compatible hours
Please apply via join with a full CV and letter explaining your qualifications.