Insurance Claims Associate (Bilingual/Spanish Preferred)

Lendbuzz is a company focused on providing underserved borrowers with better access to credit through innovative technologies. As an Insurance Claims Associate, you will assist clients in navigating auto insurance claims, ensuring timely and accurate support while collaborating with various stakeholders to maximize financial recoveries.

Responsibilities

• Assist clients in the initiation of auto insurance claims, providing guidance and support through the initial reporting process
• Follow up with insurance companies to check on status of claims and troubleshoot any hold ups / blockers in their processing
• Gather and review all necessary documentation related to insurance claims, including accident reports, policy details, and other relevant information
• Verify the accuracy and completeness of claims, ensuring they meet company and industry standards
• Serve as a primary point of contact for clients, insurance providers, and third parties involved in the claims process
• Maintain clear and timely communication to keep all stakeholders informed
• Work with insurance providers to process claims efficiently and accurately, following up on any outstanding issues or discrepancies
• Provide exceptional customer support to clients, addressing their questions and concerns while ensuring a seamless claims experience
• Maintain detailed and organized records of claims, correspondence, and associated documentation
• Assist in the resolution of claims issues, including coverage disputes, repair estimates, and settlements
• Identify opportunities to enhance our claims process and provide feedback for process improvement
• Handle special projects as designated by management

Skills

• Bachelor's degree or equivalent experience in a relevant field preferred
• 1+ years of experience in the insurance industry preferred
• Previous experience in auto insurance claims or a related field is preferred
• Proficiency in English is required
• Strong interpersonal and communication skills
• Detail-oriented with excellent organizational abilities
• Customer service focussed with a commitment to delivering a positive experience
• Ability to work independently and as part of a team
• Adept at problem-solving and conflict resolution
• Adherence to ethical and professional standards in the insurance industry
• Ability to also speak Spanish and/or Portuguese is preferred

Company Overview

Company H1B Sponsorship