USAA is dedicated to empowering its members to achieve financial security through exceptional service and products. The Injury Adjuster role involves adjusting non-attorney involved soft tissue bodily injury claims and providing high-quality member service while ensuring compliance with state laws and regulations.
Responsibilities
- Identifies and handles existing and emerging risks that stem from business activities and the job role
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
- Follows written risk and compliance policies, standards, and procedures for business activities
- Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims
- Identifies, confirms, and makes coverage decisions on soft tissue claims
- Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines
- Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions
- Provides advice and sets expectations into next steps to members
- Collaborates and supports team members to resolve issues and identify appropriate matters for escalation
- Partners and/or directs vendors and internal business partners to facilitate timely claims resolution
- Supports workload surges and/or Catastrophe Operations as needed
Skills
- High School Diploma or General Equivalency Diploma
- 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims
- Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations
- Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts
- 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability
- 1 year auto physical damage or total loss experience
- Ongoing Professional Development with a focus on Insurance
- Bachelors' Degree or higher
- US military experience through military service or a military spouse/domestic partner
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
Company Overview
USAA is a financial services company. It was founded in 1922, and is headquartered in San Antonio, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.usaa.com.