Kal Tire is a trusted partner for large and small industries and fleets across Canada, and they are seeking a Finance Receivables Representative II to manage outstanding account resolution and reconciliation activities. The role involves monitoring customer accounts, facilitating dispute management, and adhering to corporate credit and collection policies.
Responsibilities
- Outstanding Account Resolution / Collections
- Actively monitor a queue of trade AR accounts to ensure company delinquency targets remain at acceptable levels
- Maintain daily communication with customers to facilitate on-time payments
- Collect and negotiate payment on overdue accounts
- Record detailed customer notes into system and update customer information as required
- Manage customer hold/releases per established guidelines
- Adhere to direction of assigned collection strategies and administer all collection activities according to established policies and procedures
- Properly leverage and use implemented accounts receivables tools and systems based on established configuration settings
- Monitor all outstanding balances for customer payments and oversee the proper reconciling of all open AR transactions for assigned customers and portfolios
- Communicate and develop strong relationships with customers
- Dispute Resolution
- Handle customer inquiries and resolve complaints with regard to collection matters
- Facilitate resolution and escalation of disputes as per the established dispute management process and system
- Continuous Improvement
- Manage personal objectives in alignment with monthly goals
- Collaborate with Sales / Management to achieve established corporate DSO objectives
- Work with stakeholders outside of F/R to achieve continuous improvement across the Customer to Cash process
Skills
- A/R or Collection experience or equivalent academic training
- Meets established F/R targets
- Ability to effectively manage their assigned account portfolio
- Quality of communication
- Good execution of time management
- Proficient use of MS Office suite (Excel, Word)
- Ability to work in a fast-paced/multi-task environment
- Excellent verbal and written communication skills
- High level of negotiation skills
- Great customer service
- Ability to form strong and productive business relationships with customers
- Bilingual in French would be a strong asset
- High School Diploma, GED or equivalent
- Valid driver's license
- PeopleSoft, FIS Get Paid experience would be an asset
Benefits
- Comprehensive medical and dental benefits
- Employee Assistance Program
- A group RRSP/DPSP matching program
- Discount on tires and mechanical services
- Positive work culture, opportunities for growth and development, and work-life balance.
- Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.
Company Overview
Kal Tire is a global leader in mining tire service and supply, servicing more than 150 mine sites across five continents. It was founded in 1953, and is headquartered in Vernon, British Columbia, CAN, with a workforce of 5001-10000 employees. Its website is https://www.kaltire.com/.