Job Description
Role Overview
As a Field Service Engineer, you will play a critical role in supporting customers through on-site technical service activities, including installation, implementation, maintenance, and repair of chromatography and spectroscopy systems. You will work with a variety of hardware, software, and networking solutions, ensuring optimal system performance and high customer satisfaction.
This is a highly customer-facing role, requiring frequent travel and strong technical expertise, as well as the ability to build trusted relationships with clients.
Key Responsibilities
- Provide on-site support to customers, including installation, configuration, maintenance, and repair of company and multi-vendor systems.
- Install and optimize hardware, software, and network configurations at customer sites.
- Diagnose and resolve technical and performance-related issues in analytical instruments.
- Perform preventive maintenance and corrective service activities.
- Advise customers on best practices for system use, maintenance, and configuration to improve performance and reliability.
- Proactively identify potential equipment or software issues to minimize downtime and ensure business continuity.
- Deliver fully integrated solutions (non-design role), including peripherals, communications, operating systems, and application software.
- Act as a technical resource for internal teams and manage product escalations when necessary.
- Collaborate cross-functionally with Support, Sales, Marketing, and R&D teams to deliver effective customer solutions.
- Provide technical training, workshops, and seminars for customers and internal teams.
- Train and mentor other field engineers when needed.
- Perform on-site calibration for high-volume customers.
- Support lead qualification activities when required.
Territory & Travel
- Primary coverage: State of Mexico and Morelos
- Approximately 85% of time spent visiting customer sites
Qualifications
- Bachelor’s degree in Chemistry, Pharmacy, Biology, or a related scientific field
- Strong English proficiency
- Valid driver’s license (required)
- Willingness and ability to travel extensively
Preferred Skills
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work independently in a field-based role
- Basic knowledge of third-party laboratory instrumentation is a plus
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
75% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support