At arenaflex, we're committed to revolutionizing the way we interact with our customers, and we're looking for a talented Online Chat Consultant to join our team. As a Subject Matter Expert, you'll be responsible for providing top-notch real-time support to our clients across a variety of web pages, using your exceptional customer service skills and internet navigation knowledge to guide them through our websites and find the information, services, and products they need.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced digital landscape. Our team of experts is dedicated to delivering exceptional customer experiences, and we're passionate about creating a culture that values collaboration, innovation, and growth. As an Online Chat Consultant at arenaflex, you'll be part of a dynamic team that's shaping the future of customer support.
**Responsibilities**
As an Online Chat Consultant at arenaflex, you'll be responsible for:
* Leading clients through a variety of requests via our Click-to-Chat application, including:
+ Detailed product information
+ Configurations/availability
+ Sales incentives/campaign fulfillment
+ Dealer locations/inventory searches
+ Brochure fulfillment
+ Test drive appointment scheduling
+ General information and/or questions
* Providing effective pro-active and re-active online chat support for customers and prospective customers visiting our client websites
* Establishing a rapport and building confidence in our client brand recognition by proactively promoting our products and services
* Educating consumers via Click-to-Chat and email on current products, packages, and incentives, while generating product excitement and driving the customer to action
* Maintaining knowledge, understanding, and compliance with state regulations and company policies
* Documenting detailed status of all interactions, indicating appropriate outcome and follow-up requirements
* Ensuring maximum service level, quality, customer satisfaction, productivity, and personal goals are met, while following all policies, procedures, and controls
* Meeting specified goals and sales conversion metrics as set by arenaflex and/or our clients, while maintaining high quality standards and adherence to all client requirements
**Qualifications**
To be successful as an Online Chat Consultant at arenaflex, you'll need:
* Proficient written and verbal communication skills in English
* Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
* Ability to compose professional emails (a plus)
* Upbeat, positive attitude and professional demeanor
* Articulate and well-accustomed to a client-facing role
**Essential Skills and Competencies**
* Excellent customer service skills, with the ability to handle multiple chat sessions at once
* Strong internet navigation knowledge and ability to quickly find information on our client websites
* Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
* Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues
* Proficient in using technology, including our Click-to-Chat application and other arenaflex tools
* Ability to work independently and as part of a team, with a focus on collaboration and mutual support
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As an Online Chat Consultant, you'll have access to:
* Ongoing training and development opportunities, including training on our Click-to-Chat application and other arenaflex tools
* Regular feedback and coaching from our team leaders and managers
* Opportunities to take on new challenges and responsibilities, with the potential for career advancement
* A dynamic and supportive work environment that values collaboration, innovation, and growth
**Work Environment and Company Culture**
arenaflex is a remote-friendly company, with a flexible and supportive work environment that allows you to work from the comfort of your own home. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that values:
* Collaboration and teamwork
* Innovation and creativity
* Growth and development
* Diversity and inclusion
* Work-life balance
**Compensation, Perks, and Benefits**
As an Online Chat Consultant at arenaflex, you'll enjoy a competitive salary and benefits package, including:
* Competitive hourly rate
* Opportunities for overtime and bonuses
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off and holidays
* Access to our employee assistance program
* Opportunities for professional development and career advancement
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!