Join the arenaflex team as an Experienced Customer Service Specialist – Wall Connector Support and become a vital part of our mission to revolutionize the way people interact with our innovative products. As a key member of our Diagnostics team, you will be the voice of arenaflex, providing exceptional customer service and support to our customers on a global scale.
**About arenaflex**
arenaflex is a leading provider of cutting-edge technology solutions, dedicated to making a positive impact on people's lives. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our journey. With a strong focus on innovation, collaboration, and customer satisfaction, arenaflex is the perfect place to grow your career and make a real difference.
**Responsibilities**
As an Experienced Customer Service Specialist – Wall Connector Support, you will be responsible for:
* Delivering a high level of customer service on every interaction, ensuring that our customers receive the best possible experience
* Owning the relationship from the first customer contact until resolution in an omni-channel environment
* Processing warranty-based returns for home charging products with customers and support teams
* Providing troubleshooting and customer support for mobile app and account management for arenaflex charging products
* Assisting Solar / PV emergency lines when needed
* Achieving expectations on all Key Performance Indicators, monthly, quarterly, and bi-annually
* Meeting arenaflex's standards of excellent customer communication, advocacy, and education
**Requirements**
To succeed in this role, you will need:
* Minimum of 60 days handling calls for Energy Technical Support or equivalent experience
* Strong understanding of Electrical concepts, including wiring, Voltage, Frequency Shifting, LRA vs RLA, DCAC - DCDC - ACDC Conversions
* Familiarity with Telemetry Data, including Periscope Graphing, Basic Data Mining, and Configuration Analysis and Modification
* Ability to understand and work with Connectivity and Networking, including Connecting to Customer Network
* Strong Account Administration skills, including Garage, Toolbox, Password Assistance, Commissioning, Product Replacement, Account updates, and corrections
* Critical Thinking skills, including Order of Operations, Signal (Energy) Flow, Firm vs soft vs Hardware, Trend Spotting, Push vs Pull
**Compensation and Benefits**
As a full-time arenaflex employee, you will be eligible for a comprehensive benefits package, including:
* Competitive pay, with a salary range of $17.17 - $25.76/hour
* Cash and stock awards
* Aetna PPO and HSA plans, with $0 payroll deduction
* Family-building, fertility, adoption, and surrogacy benefits
* Dental and vision plans, with options including $0 paycheck contribution
* Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
* Healthcare and Dependent Care Flexible Spending Accounts (FSA)
* 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
* Company paid Basic Life, AD&D, short-term and long-term disability insurance
* Employee Assistance Program
* Sick and Vacation time (Flex time for salary positions), and Paid Holidays
* Back-up childcare and parenting support resources
* Voluntary benefits, including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
* Weight Loss and Tobacco Cessation Programs
* Tesla Babies program
* Commuter benefits
* Employee discounts and perks program
**Expected Compensation**
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered.
**Why Join arenaflex?**
* Opportunity to work with a leading provider of cutting-edge technology solutions
* Collaborative and dynamic work environment
* Comprehensive benefits package, including competitive pay, cash and stock awards, and a range of benefits
* Opportunity to grow your career and make a real difference in people's lives
* Access to ongoing training and development opportunities
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join the arenaflex team as an Experienced Customer Service Specialist – Wall Connector Support.
**Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.