Customer Success Representative

Radancy helps companies attract and hire talent through cloud-based recruitment marketing and technology solutions. As a Customer Success Representative, you will support the successful delivery of recruitment advertising programs by coordinating campaigns, managing workflows, and ensuring high-quality execution across digital media channels.

Responsibilities

• Coordinate the setup, launch, and ongoing support of recruitment advertising campaigns across job boards, social media, and search platforms
• Manage campaign requests and updates using internal and customer project management tools, ensuring work is tracked and completed on time
• Support weekly campaign pacing updates, including job volume and spend levels
• Assist with third‑party media execution, including deployment of creative assets, tracking tags, and campaign configurations
• Submit and manage tickets required to activate, update, or troubleshoot recruitment media
• Create media authorization documents to support advertising purchases
• Track campaign inventory, budgets, and spend to ensure accurate documentation and alignment
• Support client invoicing by preparing invoice documentation
• Assist with monthly reporting by updating templates, inputting data, and performing quality checks
• Review creative assets to ensure accuracy, quality, and alignment with brand guidelines
• Coordinate feedback and revisions across internal teams, vendors, and customers
• Support tracking tag audits and quality checks to ensure campaign activity is measured correctly
• Flag issues or discrepancies and help coordinate resolution
• Communicate campaign updates and next steps with customers via phone and email
• Assist with day‑to‑day communications with advertising vendors and partners
• Partner closely with Customer Success Managers and internal teams to ensure smooth execution and aligned messaging

Skills

• 1–3 years of experience in customer support, media operations, digital marketing, advertising operations, or a related field
• Strong organizational and time management skills with exceptional attention to detail
• Comfort working with budgets, spreadsheets, and tracking documents
• Experience using project management or workflow tools to manage tasks and deadlines
• Clear written and verbal communication skills, including the ability to explain details simply
• Ability to collaborate effectively with internal teams and external partners
• A proactive mindset and willingness to learn new tools, platforms, and processes

Benefits

• Comprehensive medical coverage, with dental, vision and life insurance
• Competitive 401(k) plan with employer matching
• Unlimited flexible time off (FTO)
• World-class training that keeps you at the forefront of innovation

Company Overview