JD: CREATOR SUCCESS ASSOCIATE
We are looking for a customer-obsessed, highly organized Creator Success Associate to drive product adoption and success for our creator community. This is a high-impact, client-facing role centered on post-sale product marketing and education.
You will ensure our creators get maximum value from Pop.Store by turning product features into practical business use cases and wins. Whether you are leading a group workshop, representing Pop.Store at industry events, or managing relationships with our creators, you will be the dedicated point of contact ensuring our creators have the tools and knowledge to thrive.
Level: Junior (0–2 years experience) Location: US-based (Remote + Travel)
Reports to: Khushbu Purohit, Senior Product Marketing Manager
WHAT YOU’LL DO
1. Product Education & Value Delivery
- Host Interactive Workshops: Lead weekly and monthly group sessions that demonstrate the practical usage of Pop.Store. You’ll show creators exactly how to use our value drivers to grow their business.
- Develop Success Materials: Create clear, actionable strategy guides and video tutorials (working with our content team) to help creators navigate the platform independently.
- Drive Feature Adoption: Actively market new features and best practices to existing users to ensure they are using the platform to its full potential.
2. Event Engagement & Community Outreach
- Field Representation: Attend key industry events to engage with both prospects and current creators.
- Value-Led Demos: Explain the core benefits of Pop.Store in person, helping potential users understand how the product solves their specific pain points.
3. Relationship Management
- Account Management: Act as the primary point of contact for key creator accounts
- Strategy Calls: Conduct calls for key accounts to align their business goals with our platform’s capabilities and recommend the appropriate pop.store use case.
- The Feedback Loop: Capture creator requests and feedback during monthly strategy calls, routing actionable insights to the Concierge build team to improve the product.
WHO YOU ARE
- A Natural Educator: You enjoy breaking down complex tools into simple, actionable steps. You’re comfortable leading meetings and presenting to groups.
- Strategically Minded: You don’t just show people where to click; you help them understand why a specific strategy will help them make more money or save time.
- Operationally Disciplined: You can balance a travel schedule, recurring webinars, and a portfolio of client follow-ups without breaking a sweat.
- Adaptable: You are comfortable moving between a remote home office and the high-energy environment of a live event.
Requirements:
- 0–2 years experience in Customer Success, Account Management, or Community Engagement.
- Strong communication skills and a "help-first" mentality.
- Willingness to travel to industry events.
- Experience with (or ability to quickly learn) Zoom, Loom, Canva, and CRM tools like HubSpot.