• *Job Title: Clinical PAP Adherence Specialist
• *Company: iSLEEP
• *Location: Remote
• *Employment Type: Full-Time or Part Time
• *About iSLEEP**
At iSLEEP, we believe healthcare should feel human again. Our mission is simple: help people sleep better so they can live better. We combine compassionate care, innovative technology, and an obsessive focus on the patient experience to transform how sleep apnea is diagnosed and treated.
Sleep apnea affects millions of people, yet far too many patients struggle to adapt to CPAP therapy and ultimately abandon treatment. That’s where this role comes in. The Clinical PAP Adherence Specialist plays a vital role in helping patients succeed with therapy, improving health outcomes, and ensuring every patient receives the support they need to thrive.
• *Position Overview**
The Clinical PAP Adherence Specialist works one-on-one with patients who are initiating or struggling with Positive Airway Pressure (PAP) therapy. This role focuses on improving treatment adherence through education, troubleshooting, coaching, and clinical collaboration.
This position serves as a bridge between the patient, clinical providers, and the durable medical equipment (DME) team, ensuring patients receive timely support when issues arise. By proactively monitoring therapy data and engaging with patients early, the Clinical PAP Adherence Specialist helps patients overcome common barriers to treatment and achieve long-term success.
Key Responsibilities
• *Patient Coaching and Education**
Work directly with patients to help them adapt to PAP therapy and overcome common challenges. Provide individualized coaching on mask comfort, device operation, and therapy expectations. Help patients build confidence and comfort with their equipment so they can achieve consistent nightly use.
• *Therapy Troubleshooting**
Assist patients experiencing difficulty with therapy by identifying and resolving issues such as mask leaks, pressure intolerance, dryness, aerophagia, or discomfort. Guide patients through adjustments that improve comfort and therapy effectiveness.
• *Adherence Monitoring**
Proactively monitor PAP therapy data including usage hours, AHI, leak rates, and other key metrics. Identify patients with declining or low adherence and intervene early with targeted support and coaching.
• *Clinical Escalation**
Collaborate with respiratory therapists, physicians, and advanced practice providers when therapy adjustments or clinical interventions may be required. Escalate cases appropriately when issues exceed routine troubleshooting.
• *Patient Outreach**
Conduct scheduled follow-up calls and outreach to patients who are early in therapy or experiencing challenges. Ensure patients feel supported and have access to timely assistance.
• *Documentation**
Maintain clear and accurate documentation of patient interactions and interventions within the electronic medical record and related systems.
• *Program Development**
Support the ongoing development of iSLEEP’s PAP adherence program by identifying patterns, opportunities for improvement, and best practices that enhance patient outcomes.
Qualifications
• *Required**
Bachelor’s degree in a healthcare-related field or equivalent experience
Experience working with CPAP/PAP therapy in a sleep lab, DME, or sleep medicine environment
Strong patient communication and coaching skills
Ability to interpret PAP therapy data and identify adherence barriers
Comfort working with electronic medical record systems and clinical data platforms
• *Preferred**
Registered Polysomnographic Technologist (RPSGT)
Registered Nurse (RN)
Respiratory Therapist (RRT or CRT)
Experience with PAP adherence programs or remote patient monitoring
• *Skills That Make Someone Successful in This Role**
The ideal candidate is equal parts clinician, coach, and problem solver. They are patient, empathetic, and deeply committed to helping patients succeed. They enjoy educating others, troubleshooting problems, and finding creative solutions that improve the patient experience.
Strong candidates also bring curiosity and initiative. They don’t just solve problems in front of them—they help build systems that prevent those problems in the future.
• *Why Join iSLEEP**
iSLEEP was built with a simple belief: healthcare should work better for patients and the people who deliver care. We’re building a culture where employees feel supported, valued, and excited about the work they do.
Our team is driven by purpose, innovation, and a shared commitment to improving lives through better sleep.
• *Benefits may include:**
Competitive compe