Informa is an international business that connects specialists with knowledge, providing opportunities for growth and collaboration. The Collections Specialist role involves maintaining contact with B2B customers to ensure timely payment of outstanding balances and providing excellent customer service while resolving accounts receivable issues.
Responsibilities
- Accountable for reducing delinquency for assigned accounts
- High volume of inbound and outbound email and phone calls for B2B collections
- Overcome objections that customers may have about making payments toward their account and help them understand their responsibilities
- Provide thorough and accurate documentation to support collection attempts
- Research accounts receivable issues as required or directed
- Resolve accounts receivable issues, such as invoice discrepancies and customer overpayments, by providing excellent customer service
- Process customer refunds and account adjustments
- Organize workload to ensure accurate and complete collections for each event
- Enlist the efforts of Sales and Senior Management when necessary to accelerate the collection process
- Communicate and follow up effectively with sales departments regarding customer accounts on a timely basis
- Liaison with an outside collection agency on delinquent accounts
- Maintain excellent customer service internally and externally
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept., including gathering documentation needed to place accounts with Collections
- Adhere to general accounting practices where applicable
Skills
- High School Graduate or Equivalent
- Strong attention to detail, goal oriented
- Strong organizational skills
- Computer proficient in MS Excel, MSWord and other MS Office applications
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Able to both work independently and as an integral part of team
- Ability to prioritize and manage multiple responsibilities
- Knowledge of Accounts Receivable and collection processes preferred
Benefits
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world
Company Overview
Informa is a business intelligence, academic publishing, knowledge, and events group. It was founded in 1998, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is http://www.informa.com.