Senior Regional Services Partner | Central or Eastern US

Regional Services Partner- Drive Customer Success with Elastic

About Elastic:

Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

Elastic’s Professional Services team works across all of our technologies and systems to deliver solutions for our customers. Our Regional Services Sales Partner is crucial to the growth of our Services business and plays an essential role in growing our practice. You will have ownership of our customer's Services journey from pre-sales to launch while building trusted customer relationships, including C-level sponsors.

The Regional Services Sales Partner must be a strategic problem solver with exceptional enterprise, commercial, and cross-functional skills, demonstrate high energy and have strong sales management experience. The Regional Services Sales Partner is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Elastic investment. This individual will be expected to understand and lead our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers. This will include pipeline generation, delivering sales presentations to C-level clients, scoping projects, negotiating contracts, and overseeing delivery. Under Elastic’s co-sell model, you will collaborate deeply with our Sales and Customer Success teams. The primary measurement of success for this role will be YOY growth in overall services bookings and customer satisfaction.

PREFERRED LOCATIONS: California, Texas, and Western US Timezones.

Responsibilities:

• Complete Elastic training and become an authority in our consulting methodologies and practices
• Evangelise Elastic’s ability to deliver business outcomes and our delivery methodology to our customers
• Apply industry expertise and business insight to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes
• Engage customers, using a consultative selling approach that positions Elastic and yourself as a long-term trusted advisor relationship
• Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Elastic Stack
• Exceed growth and bookings targets, ensure organisational health, and drive customer satisfaction
• Develop and lead a territory plan and a personalized account plan for each customer, which aligns with their business goals.
• Forecast accurately and timely, build a pipeline, and progress opportunities to deliver YOY growth
• Form a strong relationship with the Sales, Customer Success organization, and regional Alliances/Partner organizations that are instrumental to success. You should be able to operate in a co-sell model, collaborate, and establish relationships
• Be an integral part of hiring and mentoring new Services Sales Partners
• Contribute to enhancing our delivery methodology, services practice, and industry POV's
• Establish and maintain technical expertise in Elastic features and capabilities.
• Travel to customer on-sites and willingness to work during an overlap of CST, MST, and PST timezones (you will support customers in these timezones).

Preferred Qualifications & Skills:

• 5+ years of consultative experience within a technical role
• Demonstrated ability to develop and maintain relationships where you are recognized as a trusted advisor
• Highly collaborative and excels in a complex, matrixed environment
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.
• A history of successful relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors.
• An ability to influence. Have you more than once convinced a team you worked for, of an idea, technology, or architectural pattern?
• The ability to inspire groups, both large and small.
• A willingness to travel 40% within region, as well as occasionally internationally.
• Ability to thrive in a fast-paced, dynamic environment.

Leadership Qualities:

• PASSION: Passionate about Customer Success
• BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on
• THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller
• URGENCY: Ability to move fast and drive business value and results
• TEAM PLAYER: A great teammate that everyone enjoys working with and has a generous heart
• TRUST: Trust the company’s core values and have the ability to build trust with everyone you work with
• ADAPTABLE: Excels in high levels of uncertain

If you're ready to make a significant impact and join a company that values your contributions, we encourage you to apply today!

Compensation