Client Services Representative

RTC is a company focused on continual improvement and delivering higher-performing solutions for clients. They are seeking a dynamic Client Services Representative to maintain high standards for client service, coordinate tasks to support client demands, and monitor customer deliverables while collaborating with internal teams.

Responsibilities

• Ability to manipulate and analyze client data
• Coordinate all tasks necessary to support the client's demands
• Monitor all customer deliverables and resolve any issues efficiently within the specified timeframe
• Collaborate with internal teams to address complex customer issues and escalate when necessary
• Assist in monitoring sales performance metrics, such as late shipments and order defect rates, and take necessary actions to improve performance
• Perform accurate and efficient data entry tasks, ensuring data integrity and consistency across systems
• Maintain and update ERP system records, including customer information, inventory levels and financial data
• Oversee daily logistic operations, including the scheduling and tracking of shipments
• Detail-oriented and capable of prioritizing multiple tasks in a constantly changing business to business environment
• Ability to adapt and shift priorities based on internal and external business needs

Skills

• Ability to manipulate and analyze client data
• Coordinate all tasks necessary to support the client's demands
• Monitor all customer deliverables and resolve any issues efficiently within the specified timeframe
• Collaborate with internal teams to address complex customer issues and escalate when necessary
• Assist in monitoring sales performance metrics, such as late shipments and order defect rates, and take necessary actions to improve performance
• Perform accurate and efficient data entry tasks, ensuring data integrity and consistency across systems
• Maintain and update ERP system records, including customer information, inventory levels and financial data
• Oversee daily logistic operations, including the scheduling and tracking of shipments
• Detail-oriented and capable of prioritizing multiple tasks in a constantly changing business to business environment
• Ability to adapt and shift priorities based on internal and external business needs
• ERP experience required
• Proficient in all Excel and Word applications; an Excel test is required
• The ability to work in a fast-paced environment and prioritize workload
• Maintains clear and effective communication
• Deals constructively with issues that do not have clear solutions
• Supports the team by empowering others and positively contributing to the overall success of the organization
• Applicants must be 18 or older
• Bachelor's Degree a plus, but not required

Benefits

• 401(K) Plan with company match (we also offer a Roth option)!
• Hybrid work-from-home program offered
• Health Insurance through Blue Cross Blue Shield (choose from two PPO plans and one HMO plan based on your deductible comfort level)
• Dental Insurance with two plan options (both PPO Plans)
• Flexible Spending for Health and/or Dependent Care
• Commuter Transit benefit
• Critical illness benefit
• Life Insurance (we cover 3 times your salary - you can purchase more)
• Short-Term Disability Coverage (we'll cover this for you too - you can choose to purchase long-term disability)
• 2 weeks of paid Parental Leave
• 16 PTO Days (full year)
• 9 Paid Holidays
• Tuition Assistance
• Fun Friday Hours - get a head start on your weekend by leaving at 2:30 every Friday (year-round!)
• Volunteer Time Off (VTO) plus company-sponsored volunteer events.
• PTO is encouraged not only for vacations but mental health breaks.
• Work/Life resources such as Legal, Financial, and Counseling are available through our Employee Assistance Program.
• Discounts to eligible fitness centers for associates enrolled with Blue Cross.
• Preventative Care is covered at 100% (annual check-ups and screenings).
• Lactation rooms are available for new mothers at both Rolling Meadows & all 3 plant locations.
• Annual flu clinic at Romeoville and Rolling Meadows for our associates and any dependents covered on our health plan. Flu shots are covered by insurance if the associate elects to go elsewhere.

Company Overview