Catastrophe Claims Representative - Level 1

Wawanesa Insurance is one of Canada’s largest mutual insurers, and they are seeking a Catastrophe Claims Representative Level I to support their goal of delivering an exceptional claims experience. In this role, you will adjust small to moderate complexity property claims arising from catastrophes while providing timely and empathetic service to policyholders.

Responsibilities

• Support policyholders from first notice of loss through resolution with timely, empathetic service and clear communication
• Interpret policy, confirm coverage, and set accurate loss and expense reserves
• Investigate losses, assess liability (where applicable), document findings, and escalate or refer files when needed
• Coordinate vendors and service providers, reconciling inputs from appraisers, TPAs, contractors, and repair facilities to accurately quantify losses
• Negotiate and communicate fair settlements within assigned authority
• Review repair estimates and grow your estimating capability (scopes and estimating software)
• Keep claim files audit-ready with accurate notes, diaries, and system documentation
• Manage high-volume intake and inventory by prioritizing effectively and staying organized in a fast-paced environment
• Work within adjusting guidelines and company procedures while staying current on regulatory/licensing requirements and product/industry updates
• Travel on short notice for catastrophe deployments (including extended stays) and jump in to support non-CAT claims when needed
• Take on other duties, as assigned, to support the team

Skills

• Working toward a CIP designation and meeting adjuster licensing requirements
• Customer-focused with empathy, professionalism, and strong written/verbal communication
• Strong investigative, analytical, and problem-solving skills with sound judgment
• Collaborative team player who builds effective working relationships
• Comfort navigating conflict and difficult conversations; confident negotiator
• Highly organized and detail-oriented; able to manage high claim volume and accurate documentation
• Ability to interpret property damage estimates; comfortable with estimating tools
• Self-driven with a commitment to continuous learning and development
• Post-secondary education preferred or equivalent experience

Benefits

• Annual bonus plan
• Leave of absence top-up programs
• Generous vacation time
• Personal days
• Premium free benefits
• Pension plan

Company Overview