Bilingual Personal Video Teller I (Beaverton, OR)

Rivermark Community Credit Union is a progressive financial institution committed to transforming lives and communities. They are seeking a Bilingual Personal Video Teller I to provide exceptional service and support to members through Interactive Teller Machinery and email, completing routine financial transactions while utilizing consultative selling techniques to recommend products and services.

Responsibilities

• Displays an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing
• Assists members with a wide variety of transactions, account maintenance, and handles general inquiries and information requests
• Provides prompt, efficient, and accurate service to members while processing their transactions. Maintains and balances virtual cash drawer
• Utilizes consultative selling skills to identify member needs and make appropriate recommendations
• Learns and maintains technological skills for the operation of the Interactive Teller Machine (ITM)
• Ability to balance and prioritize a variety of tasks and member service issues
• Adheres to all risk mitigation processes and procedures

Skills

• High school diploma or equivalent
• Spanish speaking skills required
• 1+ years financial institution or retail sales experience
• Ability to learn and apply new technologies, processes, and procedures in a timely manner; Ability to seamlessly operate multiple computer systems simultaneously
• Must possess a professional demeanor and ability to effectively communicate via email and video conference
• Must be available to on-site from 8:45 a.m. to 5:45 p.m., Monday through Friday, for initial five weeks of training
• After training, must be available to work 8:45 a.m. to 6:15 p.m., including alternating Saturdays 9:15 a.m. to 6:15 p.m
• After 90-days, this position may become a hybrid work schedule

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