Thomson Reuters is a global provider of trusted journalism and news, serving professionals across various sectors including legal, tax, and accounting. They are seeking an Associate Customer Success Manager to manage post-sale relationships for smaller accounts, drive product adoption, monitor customer health, and collaborate with internal teams to ensure customer satisfaction.
Responsibilities
- Own post-sale relationships for a portfolio of smaller accounts
- Drive product adoption, usage, and satisfaction through proactive engagement
- Monitor customer health and usage trends to identify risks and opportunities
- Conduct regular check-ins and success reviews to ensure value realization
- Collaborate with internal teams to resolve issues and support renewals
- Maintain CRM and Customer Success tools for visibility and accountability
- Contribute to scalable processes and content that enhance the CS function
Skills
- Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)
- 1–3 years in Customer Success, Account Management, or similar role within a SaaS company
- Proficiency in CRM and Customer Success platforms; eagerness to learn and grow
Benefits
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
- Making a Real-World Impact
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Tuition Reimbursement
- Access to Employee Stock Purchase Plan
Company Overview
Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets. It was founded in 2008, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://thomsonreuters.com.Company H1B Sponsorship
Thomson Reuters has a track record of offering H1B sponsorships, with 1 in 2026, 13 in 2025, 12 in 2024, 5 in 2023. Please note that this does not guarantee sponsorship for this specific role.