The North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, ensuring the health and well-being of North Carolinians. The Administrative Officer I will serve as a point of contact for constituent inquiries and collaborate with staff to address issues related to NC Medicaid and Health Choice Program beneficiaries.
Responsibilities
- Manage, assign/conduct research when necessary for proper assignment, and track the flow of constituent inquiries
- Analyze constituent requests and flag issues requiring special attention and resolution to better serve the citizens of North Carolina
- Protect constituents’ Protected Health Information (PHI) in compliance with HIPAA
- Maintain transparent communication with beneficiaries
- Participate in ad hoc meetings to provide input into processes for development of procedures and policies
- Participate in staff training and development sessions as workload permits
- Perform special projects as needed by leadership
Skills
- Bachelor's degree from an appropriately accredited institution and one year of experience in HR, budgeting, research or administrative management; or an equivalent combination of education and experience
- Demonstrated ability to communicate effectively with internal and external stakeholders, using clear verbal and written communication supported by strong grammar, vocabulary, spelling, and professional office terminology
- Proven skill in planning, organizing, prioritizing, and reviewing administrative or office workflows to ensure efficient and accurate operations
- Strong proficiency in Microsoft Office applications, including Teams, Outlook, Excel, and Word, to support daily tasks and produce high‑quality work products
- Effective time‑management skills with the ability to balance multiple assignments and meet deadlines
- Prior experience working with North Carolina Medicaid, including familiarity with program processes, documentation standards, and stakeholder expectations
Company Overview
The N.C. It was founded in 2015, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://it.nc.gov.