Who We Are
West solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable – turning Information to Insight. As part of West’s commitment to investing in category-leading platforms that address evolving enterprise needs, we are pleased to introduce WestCX to our portfolio. WestCX will serve as the technology and innovation engine behind two distinct go-to-market brands: Mosaicx and TeleVox. WestCX strengthens our position in delivering AI-driven, omnichannel solutions that automate interactions and optimize engagements, improving efficiency and customer satisfaction. Together, the brands will collaborate to bring advanced technology and communication solutions to organizations seeking personalized engagement and experiences. Visit www.west.com to learn more.
About the Role:
We are seeking an Account (Relationship) Manager to join our dynamic team. This role is primarily focused on managing existing accounts and fostering relationships with our high-value clients. The ideal candidate will have a strong background in account management, with a proven ability to identify opportunities for cross-selling our suite of patient engagement products.
Key Responsibilities
Manage a portfolio of existing high-value client accounts, ensuring high levels of customer satisfaction and retention
Develop and maintain strong relationships with key stakeholders within client organizations
Negotiate contract extensions and expansion
Collaborate with internal teams, including marketing and product development, to align client needs with our offerings
Conduct regular account reviews to assess client needs, performance, and satisfaction
Prepare and present reports on account status, sales performance, and growth opportunities to senior management
Travel as needed
Role Focus
Build and execute a strategic account plan that will:
Identify customer's key business drivers & needs
Identify opportunities for cross-selling additional products and services to enhance client engagement and satisfaction
Identify customer attrition risk drivers and recommendations for risk mitigation
Identify opportunities for adoption and growth within existing accounts
Stay informed about industry trends and competitor offerings to effectively position our solutions in the market
Required Qualifications:
Education & Experience
Core Skills & Abilities
Ideal Candidate Profile:
Industry Experience
Technical & Strategic Expertise
If you're ready to take on this exciting challenge and grow with a dynamic company at the forefront of customer experience technology, apply today to become part of the Mosaicx success story!
In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family.
Medical, dental, vision insurance
Health savings and flexible spending accounts
Mental health and wellness program (EAP)
Paid time off including vacation, holiday and sick time
401(k) retirement plan with company match up to 6% after one year
Tuition reimbursement & in house learning platform
Service awards. . . and much more
Apply today and be a part of Innovative Technology!
We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals. It is our practice that no employee or job applicant be treated unfairly on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any factor unrelated to sound business practice.