Functional overview
As a leading automotive distributor, Inchcape brings some of the world's best loved brands to customers in more than 36 countries throughout the world. the Company is listed on the London Stock Exchange and employs around 15,000 people
Our Inchcape Digital team is central to our strategy and is responsible for delivering world class data, digital, technology and cyber services and solutions to our regions and markets. We have big ambitions and as an important member of our Digital Delivery Centre team in the Philippines you will get to work globally and across diverse, challenging and customer facing programs.
This position manages the end-to-end Data Operations process and will direct workflow through Data and Analytics, leveraging agile methodologies and ensuring maximum output and quality. You will oversee data production support of cutting-edge enterprise data environments that enable and scale to support a rapidly growing Data, BI & Analytics function.
The Data Operations Lead will drive process management, produce efficiency and cost reduction through resource and data process analysis and optimization, and minimize business and consumer risk. Leveraging deep technical skills, you will direct teams responsible for all Enterprise Data operations technologies and infrastructure, to create ingestion pipelines that are secure and fit for purpose.
Duties and responsibilities
- Lead Data Operations, driving performance and delivery of Data solutions across multiple teams.
- Ensure production systems and appropriate test systems are monitored at a level commensurate with the nature of the application; Ensure peak performance of Enterprise Data and analytics eco-system, in a cost effective controlled way.
- Develop and implement the Data and Analytics systems security plan; Implement appropriate protection for company and business data and systems; Develop and implement Data and Analytics technology portion of the company’s disaster recovery plan; Coordinate disaster recovery initiatives for all data eco-system.
- Ensure stability, availability, and performance for Data and Analytics Infrastructure eco-system (all environments and entire lifecycle – from acquisition of data, file management & archival, through ETL processing, storage in data warehouse, integration to analytics engines, through data visualization applications and monitoring tools).
- Oversee capacity planning and development of Data and Analytics storage forecasts, including associated project implementation planning; coordinate annual plan to ensure adequate resource allocation to the Data & Analytics eco-system.
- Ensuring capacity requirements are met before products are negatively impacted.
- Deliver reliable and stable databases and data analytics engines consistent with business requirements.
- Manage business partner relationships to ensure data expectations are developed, managed, and exceeded; when objectives are not feasible, lead discussions to identify the best solution.
- Coordinate Project Managers in the prioritization of releases and deliverables to maximize delivery on time, within budget, while meeting high quality data standards.
- Participate in formulation of wider Data, BI & Analytics strategy and roadmap; Support sustained innovation in both technical solutions and methods of delivering data solutions and appropriate documentation standards.
- Perform other duties as assigned.
- Supervisory Responsibility
- Provide direction and leadership to assigned staff; guide and coach staff in completion day-to-day responsibilities as needed.
- Direct staff to ensure that all duties are performed according to department performance standards.
Minimum qualifications
- 5+ years of Data Operations management experience
- 5+ years of experience with data warehousing, BI, and reporting tools
- College Degree of any related courses
- Ability to balance the demands of multiple projects while pushing the intellectual envelope in search of solutions to complex problems
- Experience demonstrating breadth, creativity, and innovation
- Experience in supporting internal stakeholders, with a proven track record of customer excellence
- A highly organised nature with high attention to detail
- Present ideas & concepts logically with accurate documentation
- Plan and prioritises own work as well as guides others to ensure all goals are met
Advantages:
- Experience with JIRA project management software
- Experience with Microsoft PowerBI software
- Agile delivery qualifications (e.g. SAFE; Six Sigma)
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