At Zoom, we believe renewals are more than a transaction - they’re a critical moment to reinforce value, deepen relationships and drive long-term customer success.
We’re looking for a highly motivated Renewals Manager to join our EMEA team, focused on our Education customers. This role is centred on proactive outbound engagement, helping customers transition to one of Zoom Workplace for Education Bundles through consultative, value-led conversations.
If you thrive in a high-activity environment and know how to turn conversations into meaningful opportunities, this role is for you.
What You’ll Do
Drive proactive customer engagement
Own outbound engagement across a defined Education Book of Business (EMEA)
Deliver high-volume daily calling, with clear expectations on minimum connected calls per day
Build momentum through consistent follow-ups and structured outreach
Owns the commercial conversation and offerings for direct & indirect customers- this includes ability to quote in Salesforce
Lead value-based conversations
Use playbooks and messaging frameworks to guide discussions
Shift the narrative from price to value, outcomes and ROI
Understand customer needs and position Zoom Workplace for Education Bundles accordingly
Convert conversations into pipeline
Turn engagement into qualified Renewal Manager Accepted Leads (RMALs)
Meet minimum conversion targets from connected calls to RMALs
Ensure every opportunity is clearly defined within Salesforce
Execute with operational excellence
Maintain high-quality CRM hygiene in Salesforce (SFDC)
Submit all leads with complete, actionable notes within SLA
Track activity, performance and conversion metrics consistently
Collaborate to win
Partner with Renewal Managers and Account Executives
Share insights to continuously improve messaging, playbooks and customer approach
What Success Looks Like
Consistently achieving daily connected call targets
Strong conversion rates from calls to RMALs
High-quality, actionable pipeline creation
Demonstrating a consultative, value-first mindset in every interaction
What You Bring
Confident communicator with a willingness to learn
Resilient and motivated in a high-activity, outbound environment
Coachable, with a positive attitude and openness to feedback
Organised, with good attention to detail in CRM and admin tasks
Eager to build skills in consultative, value-based selling
Requirements
Fluent English (essential)
Additional European languages (desirable)
Experience working across EMEA markets (preferred)
Based in the Philippines
Bachelor’s degree or equivalent experience
Experience with Salesforce (preferred)
Renewals experience (preferred)