COCC is an industry-leading fintech provider delivering innovative technology solutions throughout the Northeastern United States. They are seeking a temporary Customer Service Coordinator to support the electronic forms team by managing day-to-day activities, including form validation and communication with software developers.
Responsibilities
- Perform testing to ensure functionality for client
- Communicate changes and updates to software engineering teams, working collaboratively across business units
- Manage multiple cases within SLAs and work with programming as necessary to convey customer requests
- Other projects and initiatives as agreed upon
Skills
- High school diploma
- Adaptable, collaborative work style with appreciation for a fast-paced work environment
- Strong organizational and communication skills
- Experience working with clients and customers
- Familiarity with banking systems, terminology and processes
- 1 year or more experience in the banking industry
- Experience with core banking application products
- Experience with Jira
Company Overview
COCC is an information technology company that offers technology services from core processing to business process management. It was founded in 1967, and is headquartered in Avon, Connecticut, USA, with a workforce of 501-1000 employees. Its website is http://www.cocc.com.