Role & Team
We're looking to hire a Team Lead who demonstrates extreme ownership, sharp problem-solving skills, and exceptional interpersonal abilities to lead our Workflow Solutions Engineering team.
You will lead a team of Solution Engineers who design and build network automation workflows for telecom operators as they adopt the gaiia platform. This team sits between Product/Engineering and Customers: we turn customer requirements into production-grade automation workflows and we own them through go-live.
This is a player-coach role — you'll set the strategy, and operating rhythm for solution engineering, while staying hands-on with key accounts and complex technical evaluations.
Your mission is to own the solutioning pipeline end-to-end, from initial discovery to production deployment; and build the repeatable frameworks that let gaiia scale implementations across a broader set of customers.
What you will be working on
As the Team Lead of Workflow Solutions Engineering, you will:
- Lead, coach, and develop a team of Solution Engineers: hiring, onboarding, mentorship, feedback, and building a high-ownership culture.
- Build and deliver network automation workflows alongside your team — reviewing code, pairing on tricky integrations, and jumping in when delivery is underwater.
- Own the solutioning pipeline: intake, scoping, estimation, prioritization, and capacity planning across multiple concurrent customer implementations.
- Run customer-facing discovery sessions, design workflow diagrams, and get sign-off on automation scope with customers.
- Build repeatable frameworks: workflow templates, off-the-shelf scope guidelines, and standardized solutioning artifacts that reduce per-customer effort.
- Introduce operating rhythm to the team: weekly priorities, capacity planning, and roadmap alignment so the team gets ahead of demand instead of firefighting.
- Cross-train the team across network vendor integrations and automation patterns, eliminating single points of expertise.
- Act as the gatekeeper for SE time across pre-sales engagements, customer implementations, and day-2 support.
- Collaborate with Product, Engineering squads, and Customer Success to advocate for tooling improvements and feed insights back to the roadmap.
️ Must-haves
- You have at least five (5) years of experience in software development or technical solution engineering, with hands-on ability to read, write, and review code.
- You have at least two (2) years of experience leading or mentoring a team of technical professionals.
- You have experience building or configuring integrations and automations — APIs, webhooks, provisioning logic, or workflow engines.
- You are a strong customer-facing communicator — you can run a discovery session with an ISP's network operations team and translate their needs into executable scope.
- You can deal with uncertainty and bring structure to ambiguous customer requirements.
- You are process-oriented and thrive building repeatable playbooks from scratch.
- You have an outgoing and collaborative personality, eager to work across departments and directly with customers to solve complex problems.
- You have a strong product mindset and natural curiosity for how things work under the hood.
- You have the ability to travel frequently in the US, to actively support our customers during key engagements and go-lives.
Nice-to-haves
- You have experience in the telecom or ISP industry — OSS/BSS concepts, fiber provisioning, wireless provisioning, network management, or service activation.
- You have experience with TypeScript, GraphQL, REST, SOAP, XML, JSON.
- You have familiarity with network & telecom technologies such as Calix, Nokia, Adtran, TP-Link, UISP, Tarana, NetBox, RADIUS, Alianza, Metaswitch, Ribbon, TiVo
- You have experience working with AI tools applied to software development workflows or automation.
Salary
At gaiia, we have a transparent salary philosophy and a robust evaluation and compensation framework. It translates to a fair and impartial model where salaries are published internally, healthy discussions around compensation and performance can exist, and taboos are removed.
Benefits
- Flexible 25 days of vacation.
- Stock Options Plan.
- Group Insurance.
- Telemedicine.
- Life Spending Account.
- Employee-sponsored RRSP.
- Flexible working hours & all-remote work.
We are an equal-opportunity employer committed to inclusivity and diversity. Our workplace is fully remote and boasts accessible technologies, ensuring all team members can thrive. Should you require accommodations due to a disability during the application process, please contact us at 581-996-9639 or [email protected] as per the Accessible Canada Act and human rights legislation. We're here to support you every step of the way.
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