Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs. They are seeking a System Technician I to provide a positive customer support experience by serving as the first point of contact for system incidents and issues.
Responsibilities
- Provides first point of contact for calls and / or walk-up incident and service requests
- Documents, addresses, logs, and resolves basic incidents and requests
- Engages other Service Desk or appropriate resources to resolve incidents
- Creates a positive customer support experience by building strong relationships through understanding, communicating promptly on progress, and handling customers with a consummately professional attitude
- Applies knowledge to help solve problems of relatively limited scope and complexity
- Exceeds our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved
- Performs special projects and other duties as assigned
Skills
- Demonstrated ability to pay attention to details
- Ability to follow processes
- Proficient use of various core systems, office and computer equipment, and software packages
- High school diploma or equivalent
- Strong time management with the ability to complete projects and assignments and meet deadlines
- Strong communication skills with ability to listen and ask pertinent questions to gain understanding
Benefits
- Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
- Wellbeing Program, including onsite fitness studio
- Paid Time Off – including holiday, vacation, and volunteer
- 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities
Company Overview
Western National Insurance provides insurance products and services to individuals and businesses. It was founded in 1900, and is headquartered in Edina, Missouri, USA, with a workforce of 501-1000 employees. Its website is https://wnins.com.